Customer Service Specialist with Insurance Experience

Alisha Moore

**************@*****.*** 904-***-**** Jacksonville, FL

SUMMARY

Customer Service Specialist with 5 years of experience in customer-focused roles, adept at resolving inquiries and disputes efficiently. Proven track record in claims processing and client education, with strong skills in empathy and understanding. Seeking to leverage expertise in customer service and technical solutions to enhance customer satisfaction and operational efficiency.

WORK EXPERIENCE

TTEC/Progressive Insurance Greenwood Village, CO

Insurance Service Agent Nov 2022 - Present

• Monitor open claims status and resolve issues to ensure efficient claim processing.

• Manage customer inquiries and disputes regarding billing and payment, providing timely resolutions.

• Educate and advise clients on suitable insurance packages and coverage options to meet their needs and budget.

• Collaborate with agents to confirm accurate and comprehensive policy coverage for clients. ADT Boca Raton, FL

Senior Technical Specialist Apr 2020 - Oct 2022

• Developed and presented tailored technical solutions for diverse audiences, incorporating client feedback to enhance effectiveness.

• Collaborated with clients to identify technical requirements and configured security systems to meet specific needs, ensuring optimal functionality and user satisfaction.

• Maintained detailed documentation of service activities, including system installations, upgrades, and troubleshooting efforts, to support efficient operations and customer support. TD Bank Jacksonville, FL

Customer Service Representative Jan 2021 - Mar 2021

• Delivered exceptional customer service by resolving account issues, addressing discrepancies, and preventing fraud through vigilant transaction monitoring.

• Enhanced revenue by promoting bank products and informing customers about special offers, contributing to sales growth and customer satisfaction.

• Managed account operations including opening, updating, and closing accounts, as well as processing deposits and issuing cards, while ensuring compliance with banking procedures and legal requirements. EDUCATION

FSCJ Jacksonville, FL

May 2022

SKILLS

Claims Processing • Policy Analysis • Data Entry Proficiency • Risk Assessment • Empathy and Understanding • Sales Techniques • Insurance Terminology • Data Entry • Insurance Claim Forms Review • Eligibility Determination • Data Collection • Skills: Communication • Multitasking • Patience • Empathy • Time Management • Problem Solving

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