Bilingual Insurance and Customer Service Specialist

Doris Jimenez

Palm Springs, California *********@*****.*** 309-***-****

Professional Summary

Bilingual professional (English/Spanish) with over 20 years of experience in customer service, sales, and marketing across call centers, insurance, and transportation. Proven ability to communicate effectively with diverse populations, resolve complex customer issues, and deliver service with empathy. Holds a valid Life Insurance License (NPN: 19257485). Seeking stable, better-paying opportunities in service, insurance, or office roles.

Skills

- Fluent in English and Spanish

- Customer service and sales expertise

- Medicare and insurance knowledge

- Strong communication and problem-solving skills

- Familiar with navigation and delivery applications

- Basic computer and data entry skills

Professional Experience

**Uber Technologies, Inc.** — Multiple States

Driver Dec 2014 – Present

- Provided safe and reliable transportation services across Hawaii, Nevada, and California.

- Maintained a 5-star rating by delivering excellent customer service and timely rides.

- Managed navigation and ride requests efficiently using Uber’s mobile platform.

- Adapted to various cities and traffic patterns to meet customer demand.

**TTEC** — Las Vegas, NV

Licensed Insurance Agent July 2019 – Dec 2019

- Educated Medicare beneficiaries about available plans and assisted with enrollments.

- Delivered bilingual customer support and personalized plan recommendations.

- Balanced insurance duties while concurrently driving for Uber.

**Amicis Pizzeria** — Danville, CA

Delivery Driver Aug 2011 – Apr 2013

- Delivered food promptly and accurately to customers in the Bahia area.

- Handled cash and credit payments and resolved customer inquiries on delivery.

**Afni, Inc.** — Peoria, IL

Bilingual Call Center Agent Aug 2007 – Dec 2010

- Assisted Verizon customers with billing, service issues, and bundling packages.

- Scheduled installation appointments and provided troubleshooting support.

- Transferred customers to relevant departments as needed.

Education

- High School Diploma, Liceo Pedro Emilio Coll, Venezuela

- Technician Diploma in Programming Computers, Venezuela

- Certified Nurse Aide, Illinois Central College, Illinois, USA

Contact this candidate