Remote Data Entry & Admin Support Specialist

Remote Data Entry Specialist Administrative Support Specialist Order Processing Coordinator Customer Service & Data Entry Associate

Accomplished Data Entry and Administrative Professional with 30+ years of experience in customer service, order processing, and data management. Maintains 99%+ data accuracy while processing 100+ transactions daily and supporting remote workflows. Delivers reports within strict deadlines, improves process efficiency by 15%, and ensures secure handling of confidential records across high-volume operations.

Technical Skills: Microsoft Office Microsoft Excel Microsoft Word Microsoft Outlook Google Sheets Google Docs SAP Oracle Salesforce QuickBooks Zoho CRM Microsoft Access SharePoint Trello Slack

AREA OF EXPERTISE

Data Entry Accuracy

Order Processing Systems

Excel Data Management

Customer Account Management

Inventory Data Tracking

Documentation Processing

Remote Administrative Support

Data Confidentiality Compliance

Workflow Coordination

Transaction Processing Accuracy

Order Fulfillment Coordination

Remote Work Coordination

PROFESSIONAL EXPERIENCE

Precision Fabrics, Greensboro Nov 2023 – Present

Customer Service Representative

Directed logistics operations for 20+ trailers daily, ensuring 98% on-time delivery across regional and national shipping networks.

Optimized warehouse coordination processes, reducing loading discrepancies by 15% and improving shipment accuracy within six months.

Performed detailed inventory audits, recovering 10% misplaced stock and increasing overall inventory tracking visibility across departments.

Processed and indexed 100+ weekly invoices and purchase orders, maintaining 99% data accuracy within centralized systems.

Updated Excel-based inventory systems, decreasing stock mismatches by 12% and enhancing planning alignment with internal departments.

Executed time-sensitive customer orders, achieving 98% fulfillment accuracy while maintaining consistent high customer satisfaction ratings.

Michaels Craft Stores, Greensboro May 2023 – Present

Part-Time Team Member

Delivered assistance to 50+ customers daily, increasing satisfaction scores and contributing to higher repeat purchase frequency.

Reorganized merchandise displays, boosting product visibility and improving overall sales floor efficiency by approximately 10%.

Completed in-store pickup orders with 100% accuracy, reducing customer wait times and improving order fulfillment speed.

Handled daily Ship-from-Store orders, increasing e-commerce fulfillment efficiency by 15% through accurate and timely processing.

Implemented pricing updates and planogram adjustments, ensuring full compliance with seasonal promotions and merchandising strategies.

Elevate Textiles, Cone Denim, Greensboro Jun 1995 – Nov 2023

Customer Service Representative

Administered 100+ weekly customer purchase orders, ensuring accurate data entry and timely shipment coordination across multiple departments.

Designed Excel tracking systems, reducing customer inquiry response times by 25% and improving shipment status transparency.

Facilitated customer communication regarding delivery schedules, maintaining high retention rates and consistent satisfaction performance metrics.

Synchronized operations with plant teams, reducing shipment delays by 20% and ensuring consistent product availability.

Maintained and updated customer account data, ensuring 99% accuracy and strict compliance with confidentiality requirements.

Torrid Clothing, Friendly Center, Greensboro Feb 2022 – Apr 2023

Part-Time Sales Associate

Guided customers through product selections, increasing conversion rates and contributing to measurable store revenue growth.

Streamlined stock organization processes, reducing product search time by 15% and improving inventory accessibility on the sales floor.

Fulfilled customer pickup orders accurately, ensuring timely completion and consistently high satisfaction feedback levels.

Supported team sales initiatives, contributing to daily targets and enhancing overall team productivity metrics.

Created visually appealing merchandise displays, increasing product exposure and reducing excess inventory by measurable margins.

Catherine's Plus Size Fashion, Friendly Center, Greensboro Oct 2018 – Aug 2020

Part-Time Keyholder

Executed store opening and closing procedures, ensuring full operational readiness and compliance with company standards daily.

Monitored cash handling operations, maintaining drawer discrepancies below 1% through accurate reconciliation processes.

Designed promotional displays, increasing seasonal sales performance by approximately 12% through enhanced customer engagement.

Resolved customer issues independently, improving retention rates and maintaining consistent service quality standards.

Lowe's Home Improvement, Greensboro Sep 2006 – Apr 2012

Part-Time Head Cashier

Led front-end operations supervising 10+ cashiers, ensuring smooth workflow and strict adherence to company policies.

Processed high-volume transactions daily, maintaining 100% accuracy while reducing checkout delays and improving customer flow.

Authorized refunds and discounts, resolving customer disputes and increasing satisfaction levels through effective problem resolution.

Oversaw checkout and self-service stations, minimizing disruptions and ensuring efficient handling of complex transactions.

EDUCATION

Guilford College, Greensboro, USA

Some College – Forensics

Ben L. Smith Senior High School, Greensboro, USA

High School Diploma

CATHY J. KOCH

Mobile: 336-***-**** Email: *********@*****.***

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