Customer Support & Data-Driven Operations Professional

Hannah Zwick

*************@*****.*** 215-***-**** Philadelphia, PA

EDUCATION

Thomas More College of Liberal Arts

May 2022

Bachelor of Arts, Liberal Arts and Humanities Merrimack, NH

● Thomas More College Choir, Alto

WORK EXPERIENCE

ESS Educational Staffing May 2025- Present

Paraprofessional Pennsbury School District, PA

● Supporting educators as an in-class paraprofessional, contributing to the learning environment.

Digitive Staffing April. 2024 – Nov 2024

Data Analyst Remote

● Providing detailed, accurate feedback for 35+ various new AI services according to various project goals and quality measures, by employing critical reading analysis, according to strict protocol and schedules. (temporary contract position) Freelance

Language Arts Instructor January 2023 – January 2026 Remote

● Instructional Delivery: Conducting one-on-one immersion lessons for international students

(ages 3–60) from beginner through C2 proficiency levels.

● Specialized Methodology: Employing TPR (Total Physical Response) and active listening to teach grammar, phonics, and reading comprehension.

● Inclusive Teaching: Adapting curricula for diverse learning profiles, including students with dyslexia and auditory processing disorders.

● Curriculum Design: Developing personalized lesson plans and maintaining long-term rapport with students and parents to support individual linguistic goals.

●

Shoprite May 2017-August 2021

Barista Medford, NJ

● While ensuring a positive and consistent customer experience, prepared/served 1000+ custom-made coffee orders for the customers at the grocery store SKILLS & INTERESTS

● Skills: Active Listening, Teaching, Data Entry, Spanish and German (conversational)

● Interests: Dance, Languages, Psychology, Politics

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