IT Project Analyst/Manager Resume Summary Title
Resume:
DERICK ZINGA
IT Project Analyst/Manager
281-***-**** *********@*****.*** HOUSTON, TEXAS 77082
PROFESSIONAL SUMMARY
Experienced and dedicated Business Analyst, With a computer science degree from Grand Canyon University and over 8 years of business management experience, I am a dedicated team leader capable of effectively managing and achieving project goals by utilizing my deep grasp of systems engineering ideas. I take pride in my abilities to lead, solve problems, and communicate clearly. Experienced in Software Development Management with a proven track record of leading high- performing teams to deliver great software solutions. I provide a solid technical background and deep knowledge of agile procedures. I'm excited about the opportunity to contribute to a creative firm that values quality and cutting-edge technology.
SKILLS
Effective Time Management Leadership Microsoft Office Communication Skills Microsoft PowerPoint Microsoft Office Word Microsoft Excel Microsoft Visio SQL Microsoft Access Microsoft Project Salesforce ERP Systems SDLC Agile Methodologies Waterfall Project Management CMS CRM Risk Management Data Analysis HTML Introduction to Python SAP Tableau GAAP Debugging
EXPERIENCE
MANAGER, houston, Texas
Migrants and Refugee Leadership Academy, November 2024-Present Understanding the specific needs, goals, and challenges faced by the individuals and communities served by the leadership academy.
•
Managing and overseeing the planning, implementation, and evaluation of leadership development programs and workshops for migrants and refugees.
•
Potentially contributing to the design and development of curriculum and training materials relevant to leadership skills and the specific needs of the population served.
•
Ensuring participants have access to necessary resources, such as language support, legal assistance, mental health services, and employment support.
•
Working with participants and partners to advocate for policies and programs that benefit migrant and refugee communities and promote their inclusion and integration
•
Monitoring program data, results, and progress for reporting to donors and stakeholders, as well as overseeing program budgets and making sure resources are used responsibly
•
SOFTWARE PROJECT MANAGER, Houston
Rolfson Oil, December 2022-November 2024
• Scope estimation, planning, time management, scheduling, project costing, and budget management Ensures that the project follows standardization according to the Software Development Life Cycle (SDLC) definitions and other standards
•
• Project change management
Providing the stakeholders with transparent, accurate and regular information regarding the status of committed project deliveries
•
Core competencies in Planning, Cost Estimating, Risk Management, Performance Management, Quality & Delivery Assurance
•
Identify, lead, and implement process improvements for Project Management Processes, department processes, etc. as agreed upon by management
•
Develop, organize and maintain project specifications/standards for engineering and construction staff by consolidating and assimilating best practices
•
• Assist and coordinate ongoing safety and technical training BUSINESS SERVICES MANAGER, Dallas
KOHLER LLC, March 2021-November 2022
Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident
•
• Prioritizes name-knowing and professional way finding to connect and enhance professional experience Ensures that pertinent and on-brand communications are proactively crafted, posted, and distributed, as appropriate
•
To represent the Admin Shared Support Service at local management meetings, in order to understand the current and changing client requirements and contribute into the decision making process on relevant topics
•
Accountable for the efficient, effective and sustainable deployment of resources including budget, staffing and equipment in order to meet the varied and conflicting needs of the business served
•
To develop and maintain effective relationships with managers or partners in the business area, including acting as complaints officer
•
• Preparing, developing and delivering advice, guidance and training Partners with Project Director to identify system and process improvement opportunities that builds organizational capacity
•
FIELD SUPERVISOR/MANAGER, Houston
Census Bureau, September 2019-January 2021
• Regulating the data collection process to guarantee accuracy and adherence to protocols.
• Educating field personnel on survey protocols, data gathering techniques, and technological utilization
• Assigning work, monitoring progress, and managing the workload of the field representatives. Respond to any concerns or grievances that come up throughout the census operation to guarantee a seamless and effective data collection procedure.
•
Resolves community complaints concerning problems in the Field to assure a timely and efficient Special Census operation.
•
MANAGER, Houston
Harmza Farm, December 2018-August 2019
• Plan and direct all milking phases on the farm and implement processes as required
• Oversee milking operations and schedule
• Organize the sale and collection of milk supplies
• Upkeep facilities, grounds and equipment
• Assign staff roles and responsibilities
• Treat and care for sick animals
• Assist with the breeding of dairy livestock and their births
• Prepare farm budgets that balance production and costs
• Ensure that farm vehicles and equipment are well maintained
• Train new employees on feeding, handling and other duties
• Order feed, supplies and equipment for the farm, herd and employees BANKING ASSOCIATE, Cameroon, US
Agric Workers Cooperative Credit Union, March 2014-October 2018 Create a positive member relationship by effectively communicating a clear understanding of the benefits of credit union products and services utilizing basic sales techniques to deepen existing and prospective member relationships
•
Handle servicing of member accounts and resolve issues efficiently and effectively, with the highest member service standards
•
Proficient in all aspects of member service including opening deposit accounts and processing consumer loans from application to closing
•
• Provides member assistance with new accounts, account options, and error resolutions Accurately process the full array of deposit, loan, safe deposit, and credit card transactions in a secure and confidential manner in compliance with credit union policy, practice, and regulations
•
• Performs supporting account file maintenance and completion of mandatory forms
• Completes end-of-day procedures and proof of assigned cash draw
• Maintains cash levels within prescribed limits
Maintains knowledge of credit union policies and procedures with respect to wire transfers, approving checks, and overrides
•
EDUCATION
MASTER OF SCIENCE IN INFORMATION TECHNOLOGY MANAGEMENT, Phoenix,Arizona
Grand Canyon University, March 2024
CERTIFICATIONS
• Strong Resilient Youth
HOBBIES AND INTERESTS
Music/Soccer
REFERENCES
NGOH ANDERSON TransAmerica
Lead Security, Risk And Compliance Analyst
Transam Manager
*************@*****.***
LANGUAGES
French
Fluent
• English
Advanced
•
VOLUNTEER EXPERIENCE
PACKAGE SORTER
Houston Food Bank
• Maintained efficient package sorting processes by following established procedures and guidelines.
• Sorted packages accurately to maximize timely delivery and tracking for customers.
• Added package information into system and identified special handling needs.
• Inspected shipments for accuracy and quality control purposes.
• Accurately recorded package information into database system for tracking purposes.
• Conducted daily safety inspections of equipment to prevent accidents or malfunctions.
Contact this candidate