Virtual Call Support Specialist-Remote Administrative Expert

APRIL VANMANSFELD

Atlanta, GA ***** • 404-***-**** • tigerwolfinc@yahoo.com

PROFESSIONAL SUMMARY

Life & Disability Underwriter with 10+ years of experience evaluating group risk, producing accurate and compliant quotes, and supporting brokers, sales teams, and implementation departments. Known for improving accuracy, strengthening workflow processes, and maintaining strict compliance standards. Brings additional strengths in project coordination, office management, and client support. CORE SKILLS

• Underwriting & Group Quoting

• Risk Assessment & Eligibility Evaluation

• Renewal & Data Analysis

• Documentation & Compliance

• Broker, Sales & Client Support

• Workflow & Process Optimization

• Relationship Management

• Office Administration

• Microsoft Office Suite

• QuickBooks • PowerPoint • Quicken

• CITRIX • ATIX • SRQ • SRT

• Database & Internet Research

PROFESSIONAL EXPERIENCE

Life & Disability Underwriter (I, II, & Contract Roles) WellPoint / Anthem & WellPoint / Kelly Services – Atlanta, GA 07/2009 to 01/2019

• Produced accurate, compliant Life & Disability quotes for small and large groups.

• Evaluated group risk, eligibility, incentives, and discount programs.

• Managed monthly renewals and balanced competitive pricing with risk assessment.

• Resolved escalations by partnering with brokers, sales, and implementation teams.

• Identified rating inconsistencies and corrected issues to prevent compliance errors.

• Supported workflow by assigning quotes and maintaining balanced workloads.

• Improved accuracy and efficiency through standardized rating methods and documentation. Owner

TigerWolf, Inc. – Atlanta, GA 01/2001 to 01/2017

• Provided administrative, operational, and organizational support including office management and bookkeeping.

• Managed client scheduling, budgeting, contract negotiation, and marketing activities.

• Delivered personal assistant and personal chef services tailored to client needs.

• Conducted consultations, resource assessments, and project support for small businesses.

• Increased client productivity through customized organizational and workflow solutions. Bid News Coordinator

McGraw Hill Dodge / Kelly Services – Atlanta, GA 08/2008 to 03/2009

• Tracked and monitored construction projects across North Carolina through communication with architects, contractors, and municipal offices.

• Entered and updated project data, ensuring accuracy within internal systems.

• Generated timely construction project status reports for internal teams.

• Built strong relationships with project stakeholders, improving information quality and speed.

• Referred interested contractors to sales representatives, contributing to new business opportunities. Office Manager

WordOne, LLC – Decatur, GA 11/2004 to 01/2006

• Produced monthly newsletters and conducted surveys to support branding, marketing, and planning initiatives.

• Managed project tracking, job orders, invoicing, and communication with clients and project managers. • Maintained office calendars, handled deposits, and updated databases and the company website.

• Coordinated paperwork with the parent office to ensure timely documentation flow.

• Improved efficiency by implementing organized systems for project tracking and administrative operations.

EDUCATION

Sociology (Major), Biology (Minor) – Agnes Scott College Culinary Arts – Art Institute of Atlanta

Principles of Insurance – LOMA 2N8

MILITARY EXPERIENCE

Georgia National Guard – Atlanta, GA

TAMMS Clerk (W6CB5PL), 1988–1993

• Managed parts inventory, vehicle dispatching, maintenance scheduling, and licensing. Honorable Discharge – January 23, 1993

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