Multifaceted Customer Service Professional with Administration
Resume:
McKayla M Peak
**** ******** **** ********, ** 30093
****.*******@*****.***
Experience
Ackerman Security
Customer Service Representative
October 2021- June 2022
Call center environment
Responsible for all residential and small business inbound and outbound phone calls which consists of assisting customers with alarm system questions, finding solutions for technical issues (troubleshooting), billing, scheduling, and dispatching.
Reviewing and modifying data entry, scan/fax documents for alarm verification to county officials.
System update and maintenance scheduling
Minimal local cold calling to gain potential customers
Cantaloupe Inc.
(Tential temp service)
Customer service/Administration
September 2022- January 2023
Customer service position, no phone support, 100% home-based position. Everything handled over email/ticketing que of concerns and questions.
Daily management of vending machine transactions.
Majority of questions regarding device management - activate/de-activate devices, transferring services to another user, cancellation due to discrepancies, account setup questions/concerns/inquiries, billing questions/concerns/modifications, customer account updates (device physical location change, increasing/decreasing device count)
Releasing and holding payments.
Ensuring devices include ePort cashless feature, POS (point of sale) devices (self-checkout devices)
Northside Hospital Atlanta
Patient Dining Associate
June 2023- June 2024
Responsible for line of communications between the nursing units and the food service department regarding patient menus, diet changes, restrictions, and/or limitations, all general patient services.
Edit patient selections to meet restrictions associated with doctors' diet orders.
Organize and manages diet orders and patient information in an effective and private manner.
React accurately and effectively to all changes to ensure efficiency.
Assemble food tray for patients and deliver meal trays to patient rooms and nursing units.
Occasionally, may also prepare salads, desserts, beverages, and other miscellaneous food items.
Follow Board of Health and department sanitation procedures and maintain a clean, sanitary working environment in all areas of the department.
Adheres to medical center dress code.
Adhere to HIPAA guidelines and procedures
PT Solutions
Patient service coordinator
June 2024-current
Doctor office
PSC support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.
Will interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows.
Process insurance verifications (common and generic plans), managing prior authorizations, and following up on physician referrals.
A patient-centered mindset and the ability to work autonomously.
Reconcile patient payments and units billed while follow HIPAA guidelines
Effective/efficient ICD-10 coding
Epic software efficiency
Accepting co-pay, co-insurance, and out of pocket payments
Attentive intake and registration skills while maintaining and updating existing patient accounts
Education
Berkmar High School
Georgia State University
Major
General studies
Business Administration
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