Impound Specialist with Strong Customer Relations

MIA PINKSTON

Lancaster, Tx ***** (H) 214-***-**** **********@******.***

Professional Summary Skills

Highly motivated impound specialist with 7 plus years of extensive customer service and customer relation experience. Annual evaluations reflect "above and beyond" in customer relations. Demonstrates ability to solve problems and manage heavy workloads by deadline. I take ownership of projects and follow through to completion. Possess strong written and oral communication skills. Creative problem solver, quick learner, multi -line phone talent, self-motivated, caring, hardworking and professional. Work History

Impound Specialist 09/19-Present Exeter Finance-Irving, Tx

• Manage daily list of up to 40 accounts, while making outbound calls and receiving inbound calls

• Knowledge of the impound process, state laws, state documents and the ability to evaluate damaged vehicles and its value

• Ability to determine whether a vehicle has any value and worth securing

• Day to day contact with Police Departments, Impound facilities, Border Patrol, Salvage lots, and customers Customer Service Rep 08/2018 - 08/2019 Exeter Finance-Irving, Tx

• Answered incoming calls and placed outgoing call

• Processed payments, arranged payment agreements, applied extensions

• Identified solutions that could help bring customers accounts current Quality Control Clerk 06/2016 - 08/2018 Lancaster-Mesquite, Tx

• Reviewed paperwork to confirm the counts were accurate

• Inspected orders to confirm products were not damaged, utilized software systems to obtain, validate and enter document information

• Shipped, received and process UPS orders

Inventory Clerk 11/2010 - 02/2016 Benchmark Brands-Memphis, TN

• Managed the count for incoming and outgoing products within the company

• Determine where products should be stored within the company and cycle counted

• Located missing products and adjusted products in and out of the system Front Desk Clerk 06/2005 -09/2010 Super 8 Ripley-Ripley, TN

• Politely greeted and assisted guest with bookings, reservations, cancellations, and collected payments

• Assigned rooms, processed check-ins, check-outs, handled guest requests, concerns and complaints Provided information about the hotel, local attractions and upcoming events Skills

• Critical thinker

• Time management

• Excel and Microsoft knowledge

• Problem solver

• Excellent communication skills

• Teamwork

Education

• High School Diploma 2003 Ripley High School -Ripley, TN

• Certificate of Completion 2005 Memphis Job Corps Center - Memphis, TN

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