Operations & Sales Leader with 17+ Years Experience

KIMBERLY HALE

*******@*****.***

www.linkedin.com/in/khale64

Lorain, OH - 216-***-****

Skilled professional with over 17 years of experience in various industries, including offer letter management. Seeking an opportunity to mutually grow with a fast paced and diverse company.

EXPERIENCE Alexander Mann Solutions

Coordinator – Recruitment Administration

2020 - present

Responsibilities / Accomplishments

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Prioritized and managed multiple candidates simultaneously, ensuring all met their deadlines and objectives without compromising quality.

• Ensured timely completion of tasks by diligently adhering to project schedules and meeting established deadlines.

• Received recognition from supervisors for exceptional attention to detail, resulting in high-quality drafts with minimal revisions needed. Universal Oil

Customer Service / Inside Sales

2019 - 2020

Sales Accomplishments

• Secured 3 new accounts in Q1’20 valued at over $10K in yearly revenue each

• Projected >10% gross profit growth, YoY 2019 through 2020

• Projected >$400k revenue calendar year 2020

Responsibilities

• Discovering new accounts and growing existing accounts

• Quoting, order entry, and RMAs

• Providing solutions to customer issues

• Building long lasting relationships with customer base Bottle Solutions

Sales Account Manager

Accomplishments

• 31% Compound Annual Growth Rate, 2012 through 2018 (6 year)

• Projected >16% revenue growth, YoY 2018 through 2019

• Projected >$1 million revenue calendar year 2019 Responsibilities

• Discovering and growing new accounts

• Building long lasting relationships at production customers

• Delivering full solutions to customers, including custom printing and labeling

• Working with customers through complete sales cycle – development to production

2012 - 2019

Gateway Industrial Products

Sales Supervisor

2008 - 2012

Accomplishments

• 20% revenue growth, YoY 2011 through 2012

>$1.5M revenue 2012

Responsibilities

• Championed customer issues including technical support/service

• Verified technical drawings

• Performed detailed quoting

Maradyne Corporation 2002 – 2008

Outside Sales Representative

Accomplishments

• Promoted from administrative assistant to inside sales within 12 months of hiring

• Promoted to outside sales in 2005

• Increased territory revenue 42% from 2005 to 2008 Responsibilities

• Developed distributor and OEM network

• Drafted specs on custom turbo pre-cleaner applications across customer base

• Traveled to customer locations throughout the US monthly SKILLS Driven - aggressive in moving opportunities from inception to close Fearless - ability to mitigate difficult situations and ask high value questions

Reliable - trusted by customers and peers alike with a history of mutual success

Experienced with various CRM software, including Act, Peachtree, Sage,

& MAS 90

Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook

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