Personal Brand: Multilingual Customer Success Leader

Abigail Normal

***** ******** **. #**, ******-Freewater, OR 97862 1-509-***-**** ********@*****.*** Professional Summary

High-performance, solutions-driven Professional with over 12 years of combined leadership experience spanning corporate client representation, premium high-ticket pipeline development, and operational hospitality management. Expert in leveraging deep psychological tracking and diagnostic active listening to uncover high-value prospect pain points, handle complex objections under pressure, and establish alignment between client needs and premium solutions. Exceptional communicator (fully bilingual in English and Spanish) with a proven track record of maintaining rigorous administrative documentation, tracking conversion metrics, and delivering custom digital assets to consistently surpass bottom-line target expectations. Core Competencies

● Lead Pre-Qualification: Advanced Ideal

Customer Profile (ICP) data auditing.

● Diagnostic Discovery: Asking high-leverage

pain extraction questions.

● Objection Deflection: Confident reframe of

financial/timeline friction.

● Asynchronous Video Flow: Value-first Loom

asset strategy production.

● Bilingual Fluency: Complete professional

English & Spanish localization.

● Stern Operational Leadership: Task delegation

and strict performance standards.

● CRM & Data Integrity: Rigorous pipeline

documentation and tracking metrics.

● High-Pressure Management: Calming nervous

system containment in chaos.

Professional Experience

Customer Benefit Representative March 2026 – Present Globe Life — Milton-Freewater, OR

● Manage licensed client consultation portfolios, reviewing institutional benefits and navigating policy coverage to align customer profiles with target protections.

● Conduct rapid discovery assessments over high-volume touchpoints, systematically identifying financial vulnerabilities and establishing custom risk-mitigation roadmaps.

● Maintain absolute data integrity across institutional tracking registries, ensuring compliance with strict state regulations and security parameters.

High-Ticket Sales Appointment Setter 2025 – Present Strategic Pipeline & Growth Consultancies — Remote

● Pre-qualify outbound and inbound lead sequences against strict Ideal Customer Profile (ICP) parameters, analyzing operational cues regarding budget, authority, need, and transition timelines.

● Utilize advanced asynchronous video platforms (Loom) to build personalized, value-first front-door assets that expose business vulnerabilities and command immediate inbox attention.

● Execute micro-diagnostic questioning frameworks to dismantle recurring time and money excuses, shifting prospects from an excuse-driven stance to a high-readiness ownership mindset.

● Document critical emotional conversion triggers in the corporate pipeline to orchestrate flawless warm handoffs to senior closing executives, directly accelerating close conversion margins. Bar Manager March 2016 – September 2017

Tony’s Bar & Grill — Milton-Freewater, OR

● Exercised stern, high-level operational command over staff scheduling, raw inventory pipelines, and fluid physical asset tracking to consistently protect the venue's profit margins.

● Delegated daily task assignments under extreme high-pressure peak volumes, maintaining strict service standards and rapid resolution of floor friction or environmental escalations. Assistant Manager July 2013 – October 2014

Hop Shop Bar — Harlingen, TX

● Co-managed comprehensive point-of-sale audits, staff compliance routines, and vendor alignment logistics to optimize evening business flows.

Supervisor Dates Vaulted

Papa Murphy's — College Place, WA

● Enforced high-speed quality assurance protocols and daily cash-drawer balancing while tracking performance target pacing. Education & Academic Foundations

Undergraduate Coursework in General

Psychology

Academic Baseline

Capella University — (Sophomore Status Achieved)

Focused studies in human cognitive behavior, behavioral analysis, and interpersonal relational psychology. Applied direct behavioral insights to real-world corporate negotiation dynamics. General Educational Development (GED) Certified: 2010

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