Inside Sales & Customer Service Leader with 25+ Years

Ricki Kaye Hazelbaker

Inside Sales Rep/Floor Manager

El Cajon, CA 92020 +1-619-***-**** *******************@*****.*** Professional Summary

With over 25 years of Customer Service and Sales Experience I would like to employ my knowledge and experience with the intention of securing a professional long term career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Work Experience

Sales Representative

Spectrum San Diego, CA

June 2021 to March 2024

• Collaborated with cross-functional teams to develop customized solutions for clients' specific needs

• Negotiated contracts and pricing agreements with customers, resulting in increased profitability

• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction

• Responded promptly to inquiries from potential customers via phone calls or emails Inside Sale Representative

Mitchell1 San Diego, CA

August 2016 to March 2021

• Utilized CRM software to track leads, manage accounts, and streamline the sales process

• Responded promptly to customer inquiries via phone, email, or chat, providing accurate information and resolving issues efficiently

• Managed a high volume of inbound leads while maintaining a high level of customer service satisfaction Telesales Representative

Harte-Hanks, Inc San Diego, CA

January 2012 to May 2016

As a Sales Representative my position consisted of business to business calls. The job included uncovering valid sale opportunities for clients. Generate reports, track enterprise technology trends with qualifying questions. An Internal database is used to capture information for our clients to contact them. PBX phone knowledge. Heavy phones and computer usage.

Inside Sales Rep/Floor Manager

Placement Precision

April 2010 to December 2011

Search Engine Optimization for big and small businesses. We placed businesses on front page placement on Yahoo and Google search engines, Heavy phones, Computer

Networking

Technical Clerk III

REMEC Defense & Space, Inc

September 2003 to November 2007

Engineering Services

Worked with Technicians and Engineers helped deliver parts to them so that they can assemble aircraft for N.A.S.A and Defense Mechanisms for the Military. Maintained a Secret Security clearance and I worked in a closed secure lab. Performed miscellaneous clerical duties, data entry, file management, answering phones, and escorting unauthorized personnel. Re-stocked the lab with all necessary supplies while maintaining great customer service Administrative Sorter

San Diego Public Defenders Office San Diego, CA

July 2003 to September 2003

Legal Services

Pulled case files and specific material needed for the various cases, as required by lawyers and attorneys, Re-organized case files for court appearances. My job duties included heavy paperwork, filing and organization of the dockets and rap sheets.

Family law, Microsoft Word, Excel, Outlook & PowerPoint CSR Represenative

Field Research San Diego, CA

I called multiple people and kindly asked them if they would par-take in a nationwide survey. Asked questions regarding wildfires or what they would do in case of an emergency. Made 300+ calls per day Education

Legal Administrative Assistant (Certification)

Maric College San Diego, CA

November 2002 to December 2003

Skills

Cold Calling Negotiation B2B Sales Inside Sales Microsoft Word, Excel, Outlook and PowerPoint Knowledge Data Entry CRM Software Contract Negotiation Search Engine Optimization (SEO) Salesforce

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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