Dynamic Print Account Specialist with Staples Experience
Resume:
AMANDA
REED
*********@*****.***
Florence, KY 41042
Dynamic Print Account Specialist with a proven track record at Staples Inc., excelling in customer relationship development and problem-solving. Recognized for enhancing client satisfaction through effective issue resolution and upselling strategies, contributing to increased revenue. Adept at multitasking and maintaining professionalism in high-pressure environments, ensuring seamless account servicing and operational efficiency.
PROFESSIONAL SUMMARY
SKILLS
• Customer relationship
development
• Customer engagement
• Client engagement
• Research proficiency
• Due diligence
• Issue investigations
• Cold calling
• Point-of-sale system
• Excellent communication
• Account servicing
• Decision-making
• Point of sale operation
• Teamwork and collaboration
• Time management
• Attention to detail
• Problem-solving abilities
• Multitasking Abilities
• Reliability
• Customer satisfaction
• Organizational skills
• Active listening
• Adaptability and flexibility
• Relationship building
• Task prioritization
• Sales presentations
Staples Inc. - Print Account Specialist
Florence, KY • 02/1994 - 10/2025
WORK HISTORY
• Manage transactional and programmatic custom orders, projects.
• Proficiently manage support queues as well as a pipeline of opportunities from transactional and programmatic requests, and convert them into print sales and provide high level of customer satisfaction.
• Provide primary customer and sales support through a variety of contact methods for all print customers to help drive sales and retention.
• Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of cross functional communication and take proactive measures to prevent recurrence.
• Plan and prioritize a high volume of tasks to meet customer-driven deadlines.
• Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decision-making skills to provide an exceptional customer experience.
• Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle ( quotation, proofing, production, fulfillment, and delivery).
• Accurately collect and communicate custom print order specifications for transactional programmatic sourcing opportunities, work to secure order commitments from customers, and maintain accurate detailed records.
• Collaboration and planning with the team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities.
• Leverage analysis of various reports, extract opportunities specific to your support group and geography, present recommendations to Print Sales team for changes to grow sales and improve operational efficiencies of accounts.
• Maintain high level of understanding of all print database and systems knowledge required to support our customer and provide
• Self motivation
• Product knowledge
• Sales process
• Goal setting
• Professionalism
• Solution selling
• Sales strategy
• Continuous improvement
• Adaptability
• Professional demeanor
• Problem-solving aptitude
• Order processing
• Pricing strategy
Northern Kentucky
University Newport, KY
General Studies
Simon Kenton High School
Independence • 06/1990
General Studies : General Studies
EDUCATION
product and solution based recommendations.
• Maintain and facilitate customer-branded website requests for new program item adds and changes.
• Organize and maintain up-to-date files, reports and records to capture critical business intelligence.
• Drive retention and sales through customer interaction and professionalism.
• Maintain effective follow-through in-line with standard operation procedures throughout the process.
• Identify opportunities for process improvements, assisting in the development of effective strategies to implement them.
• Attain Key Proformance indicators, including win rate, customer engagement, SLA's and adhere to all process guidelines
• Assess when to engage with vendors/suppliers to advocate for the best interests of the company and our customers, making informed decisions on when additional support may be needed and communicating issues to team managers.
Contact this candidate