Client Care Associate with Leadership Experience
Resume:
Danielle Hickenbotham
Cottage Grove, MN 55016
Objective:
To obtain a new career with a company that I can have a lasting, fulfilling relationship.
Skills:
Quick Learner
Close Attention to Detail
Typing (65+ wpm) and 10 key
Punctual and Always Meets Deadlines
Team Player and Motivator
Well Organized and Focused
Ability to Multitask and Prioritize as Needed
15+ years of Management Experience
20+ years of Customer Service
Proficient in Microsoft Office Applications (Word, Excel, Outlook)
Employment History
Medica
Government Claims Supervisor
Led team of 15-20 examiners in daily tasks
Held monthly 1:1s and quarterly reviews
Met with superior staff to report progress on a twice weekly basis
Decreased TATS
Met strict deadlines with government entities
Maintained spreadsheets
Animal Emergency and Referral Center of Minnesota
Front Desk Point
Supervise front desk employees and assign tasks
Oversee all incoming and outgoing patients
Maintain electronic records for all patients in hospital
Ensure timely processing of estimates and discharges
Observe parking lot for all coming and going traffic
UCare
Tier 3 Supervisor – Claims and Configurations
Responsible for a team of 17 examiners
Completed daily reports and ran metrics
Invested in employee’s success
Became a Subject Matter Expert in elderly waiver and nursing home claims
Maintained knowledge on more complicated and difficult to process claims
Ensured quality and accuracy standards for myself and my team
Led a training team of examiners learning a new processing system
Northland Group, LLC
Data Operations Assistant
Responsible for transferring data to and from clients
Inputting data into spreadsheets
Downloading and importing daily files
Exporting data and arranging spreadsheets
Meeting strict deadlines
Communicating with clients on needs
Contact this candidate