Remote QA, Training & Operations Specialist with 20+ Years
Resume:
Chester Beebe
Tulsa OK **133
PROFESSIONAL SUMMARY
Remote-focused Training, Quality Assurance, and Operations Analyst professional with 20+ years of experience evaluating workflows, ensuring data accuracy, supporting technical systems, and training staff across distributed teams. Known for clear communication, structured problem-solving, and the ability to translate complex technical processes into understandable guidance. Experienced in QA review, ticket analysis, escalation handling, and curriculum development.
CORE COMPETENCIES
●Quality Assurance & Process Auditing
●Training & Curriculum Development
●Data Accuracy & Validation
●Ticket Review & Escalation Analysis
●SOP & Documentation Creation
●Root Cause Analysis
●Technical Support Evaluation
●Performance Metrics & Reporting
●Remote Communication & Coaching
RELEVANT EXPERIENCE
Coca-Cola Refreshments
Data Specialist / Dispatcher (QA & Training Focus)
2013 – Present
●Reviewed and validated service tickets for accuracy, completeness, and proper escalation
●Identified recurring service and data issues and communicated findings to supervisors
●Assisted in training technicians and support staff on workflow changes and system updates
●Maintained high data integrity across customer, technician, and inventory databases
●Supported supervisors with analysis of route efficiency and work order accuracy
●Documented processes and best practices to reduce repeat errors
US Cellular
Training Lead / QA Coach – Wireless Number Portability
2005 – 2012
●Rewrote training manuals and developed updated onboarding curriculum
●Conducted QA reviews of customer interactions and technical workflows
●Trained and coached new hires and existing staff to improve accuracy and compliance
●Assisted supervisors with performance evaluations and corrective action plans
●Analyzed escalation trends and recommended process improvements
DecisionOne
Help Desk Training Lead / QA Supervisor
1999 – 2004
●Led training programs for technical support staff
●Reviewed support tickets for adherence to SLAs and quality standards
●Prepared performance reports and trend analyses for management
●Ensured consistency in technical documentation and customer communications
Tulsa Community College
Adjunct Instructor – Computer Concepts & Programming
1995 – 1998
●Designed curriculum and lesson plans for technical and non-technical students
●Evaluated student performance and adjusted instruction for clarity and retention
●Taught foundational programming logic and system concepts
TECHNICAL & ANALYTICAL TOOLS
●AS/400 (IBM i) Systems
●Syniverse Crossroads & Neustar Suites
●Ticketing Systems (Service & Support)
●Microsoft Office / Google Workspace
●Data Review & Reporting
●SOP Documentation
EDUCATION
Associate Degree – Computer Science (Hardware)
Associate Degree – Computer Science (Programming)
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