Customer Service & Data Analytics Professional
Resume:
professional seeking a customer service opportunity to leverage my passion for creating a positive, welcoming first impression with customers. Adaptable learner of new systems and processes. I have extensive training in different fields of IT. in last few years as QA/BA/DA
************.***@*****.*** s
Aldie, VA
Work Experience
Wells Fargo Bank - Teller
November-2023 - current
Chantilly, Virginia
• Reconciled cash drawer and ATMs, handling $33K+ per day, with 0 mistakes in 4 years
• Ensured customer satisfaction with patience and a positive attitude
• Encouraged customers to be proactive with their banking, connecting them with account managers and loan officers
• Executed strict opening and closing procedures to protect 14 employees and bank assets
• Adhered to strict safe deposit box operations and guidelines
• Established credibility with 110+ customers by remembering the names of regulars and creating a friendly rapport with customers
• Assisted the supervisor with audits and daily vault balance, which exceeded $60K
• Executed 100% of cash and credit transactions and ensured the totals matched the recorded receipt totals
• Promoted to head cashier by demonstrating accountability, collaboration, and customer-focused service
Loudoun County Public Schools - Substitute Teacher
Jan-2017 - current
Aldie- VA
• Established healthy relationships with students by actively supporting students with academic and behavioral aid.
• Prevented discipline issues via positive and proximal reinforcement.
• Communicated with parents to provide updates on student development through the school year.
• Provided timely and frequent feedback to students, fostering an environment of open communication and interest in discovery.
• Reinforced student learning of skills and materials through daily and weekly check-ins, informal assessments, and observations.
• Assisted in answering students' questions, enabling the teacher to complete lessons plans on time.
• Created individual homework assignments for students based on their progress in specific sections of the curriculum.
• Partnered with teachers and specialists to implement developmentally suitable lessons tailored to students.
• Assisted in coordinating staff meetings and student assemblies.
• Collaborated with teachers to prepare instructional materials and classroom displays for classes
• Assisting teachers with planning, implementing, and conducting daily activities for courses
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