Tech-Savvy Customer Service & IT Support Professional

AHMAD GRAHAM

*************@*******.*** 586-***-****

PROFESSIONAL SUMMARY

High performing quick learner who gets things done effectively. Professional with great communication, technical, sales, and administrative skills. Exceptional collaboration skills with proven cash handling, product protection, sales, inventory experience, and 5+ years of experience in customer service. SKILLS

● Communication

● Technology

● Food Preparation & Safety

● Cash Handling

● Stocking & Inventory Experience

● Dependable and Responsible

● Product Protection

● Troubleshooting

● Work Ethics

● Problem-Solving

● Sales

● Attention to Detail

● Collaboration

● Merchandising

● Organization and Time Management

● Sales experience

● Customer Service Experience

● Documenting & Reporting

EDUCATION

Focus: HOPE Technology Center, Information Technology Training Pathways - Detroit, MI 11/2024 Relevant Coursework: Customer Service, CompTIA A+, Technical Math, Server Tech, Python Essentials Clintondale High School- Clinton Township, MI 06/2020 CERTIFICATIONS

Certified Customer Service Professional International Business Training Association 08/2024 Certified Python Programmer Cisco Networking Academy 10/2024

IT Essentials Cisco Networking Academy 12/2024

WORK HISTORY

Junior Buyer/Lister Paymore Electronics; Taylor MI 5/2026-Current

• Tested the functionality and improved cosmetics of consumer electronics.

• Listed device on online selling platforms such as Ebay or Shopify

• Managed inventory space on daily basis to provide room for more listing and enhance organization. Data Security Associate Human I-T; Detroit, MI 02/2025-02/2026

● Monitored and analyzed network activity to identify and respond to potential security threats.

● Assisted in implementing and maintaining data security policies, access controls, and compliance measures.

● Supported IT teams with audits, risk assessments, and documentation to ensure secure handling of sensitive information.

Sales Associate Gordon Food Service; Roseville, MI 08/2018-10/2019

● Programmed and used inventory equipment to keep track of all store inventory.

● Provided quick and result oriented customer service with proven commendations and great customer feedback.

● Utilized cash register to process different payment forms to process orders. Team Member Little Caesars; Warren, MI 10/2019-03/2020

● Followed established food and safety regulations to provide quality food for customers.

● Utilized machines to take orders, handle cash, and count inventory.

● Promoted and increased returning customers for the store location. Security Guard Securitas Security Service; Sterling Heights, MI 09/2021-04/2022

● Performed regular facility foot patrols and vehicle inspections.

● Escorted residents and guests as needed.

● Monitored alarm systems and coordinated with fire and police departments as required. Security Guard Allied Universal; Sterling Heights, MI 05/2021-03/2022

● Followed established security and safety procedures and enforced company rules, policies, and regulations.

● Drafted reports as needed reporting any thefts, unauthorized access, or unusual behaviors.

● Secured personnel and premises by inspecting buildings and patrolling property. Cashier Speedway; Fraser, MI 10/2022-03/2023

● Utilized operating systems to provide gas to customers

● Stocked and kept inventory of all store items

● Handled cash, checks and money orders for customers. Assistant Teacher Focus Hope Center for Children; Detroit, MI 09/2023-06/2024

● Followed established child safety procedures and provided care, learning experiences, and family support

● Cleaned and set up classrooms and aided teachers directly with children.

● First reporter for any alleged neglect or abuse of children by any metric.

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