Security Officer with 30 Years Experience and Cardholder

Christina Markham

Baltimore, MD ***** +1-443-***-**** *************@*****.***

Professional Summary

Dependable Security Officer with experience in task delegation, surveillance operations, and customer service across healthcare and commercial environments. Skilled in Victor Surveillance cameras, Avaya phone systems, and access control. Demonstrated leadership by covering supervisory duties and ensuring safety and efficiency for staff, patients, and visitors.

Work Experience

Security Officer II (Full-time)

Kennedy Krieger Institute- Security Office

2008 - 2026

•Assigned tasks and responsibilities to staff, ensuring efficient shift operations

•Covered for Supervisor in his absence, maintaining continuity of security protocols

•Managed templates to streamline documentation and reporting processes

•Attended training classes as scheduled to enhance security knowledge and skills

•Operated Avaya Phone System to facilitate effective communication across departments

•Monitored and operated Victor Surveillance cameras, increasing incident detection accuracy

•Wrote daily activity logs to document security events and maintain compliance

•Created and designed Visitor/Patient and Floater Parking Passes for the Fairmount Campus, improving access control

•Provided exemplary customer service to a diverse clientele, enhancing visitor satisfaction

•Opened the building for routine business days, ensuring readiness and safety

•Closed building by completing walkthroughs, securing all doors, and setting ADT alarm system

•Signed patients in and verified patient lists, ensuring accurate access control

•Managed parking garage operations by issuing parking passes and verifying employee parking

Security Officer

ABACUS 2007 to 2008

•Monitored CCTV at Dulaney Center, enhancing facility security and incident response

•Provided customer service to tenants and visitors, resolving inquiries efficiently

•Completed walkthrough rounds of entire complex, identifying and reporting safety hazards

•Compiled daily and monthly activity logs to maintain accurate security records

•Checked IDs of persons entering building after business hours, ensuring authorized access

Education

Religion (1st level certificate)

Liberty University College Remote

May 2016 to June 2018

Psychology (2 years)

University of Maryland University Remote 2013 to 2015

Psychology (Associates of Arts)

Community College of Baltimore County

2008 to 2012

High School Diploma

Patterson Senior High School 1984

Skills

Access Control Systems including EPIC, Ubuntu operating system, fax, template Management, Parking Management, Avaya call system Incident Report Writing outlook Microsoft Windows Server PowerPoint Conflict management Alarm System Operation CCTV Kronos Multi-Line Phone System word, outlook, access Loss prevention Visitor Management

Certifications and Licenses

Guard Card

CPR/AED

Additional Information

Authorized to work in the US for any employer

•Ability to Lead a team

•Ability to provide coaching to staff

•Ability to work well with all levels of co-workers and customers

•Works well without supervision

•Ability to multi-task

•Ability to prioritize and remain focused

•Excellent customer service support

•Able to learn new concepts quickly

•Work well under pressure

•Great organization skills

•Knowledge of basic medical Terminology

•Great Attention to detail

•Knowledge of Hospital's Policies and Procedures

•Ability to adapt to new technology

•Professional appearance and manners

•Ability to assume responsibility

•Ability to work in a fast pace, changing environment

•Committed to providing quality work

•Self-Motivated, able to learn on own initiative

SKILLS

•Microsoft Operating System

•Excel

•Word

•PowerPoint

•Outlook

•Access

•Avaya Call Management System

•AED

•CPR

•Some Sign language (self-taught)

•Payroll in Kronos (self-taught)

•Victor CCTV

•Fax

•Xerox and HP multi-function printers

•Ubunto Operating System

•EPIC

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