Senior Operations Leader with 30+ Years Experience

SANTIAGO CARBALLO

Fort Worth, TX ***** 817-***-**** ************@*****.***

OPERATIONS MANAGER

Operations Leader with over 30 years of experience directing large-scale teams, facilities, and daily business functions in fast-paced environments. Known for stabilizing operations, improving efficiency, enforcing accountability, and delivering consistent results through disciplined execution and strong leadership.

CORE COMPETENCIES

Operations Oversight

Process Improvement

Workforce Leadership

Performance Metrics (KPIs)

Scheduling & Labor Planning

Cost Control

Safety & Risk Management

Compliance & Policy Enforcement

Inventory & Asset Control

PROFESSIONAL EXPERIENCE

Operations Manager 05/2013 - 04/2026

Delivery Service Enterprises Inc. Fort Worth, TX

Orchestrated daily dispatch and route optimization for a high-volume logistics hub, managing a fleet of 40+ drivers while maintaining a consistent 98.5% on-time delivery rate.

Engineered facility workflow redesigns and real-time dispatch solutions that increased operational throughput by 15% while slashing fuel and labor costs by 12%.

Reduced preventable vehicle accidents by 20% by spearheading daily safety briefings and performance coaching programs focused on road safety and cargo security.

Maintained 99.9% inventory and documentation accuracy for multi-million dollar asset staging pipelines, supporting complex supply chain accounting requirements.

Transformed workplace productivity for a team of 50+ logistics staff, leveraging data-driven KPIs to improve driver productivity, load-out speed, and safety protocol adherence.

Assistant Manager 05/2012 - 05/2013

Ashley Furniture Fort Worth, TX

Streamlined inbound/outbound loading procedures, significantly improving dock-to-stock timeframes and warehouse floor organization.

Led staff in "white-glove" handling standards, reducing transit-related product damage by 10% through the implementation of improved cargo-securing techniques.

Coordinated regional warehouse workflows and final-mile delivery schedules, ensuring high-volume shipments met strict customer service windows.

SANTIAGO CARBALLO Resume Page 2

Assistant Distribution Center (DC) Manager 10/1992 - 04/2012

The RoomStore Fort Worth, TX

Managed 24/7 distribution center (DC) operations for a 20-year tenure, overseeing the full lifecycle of freight receiving, multi-million dollar inventory staging, and outbound shipping.

Redesigned staff shift rotations and labor allocation based on seasonal volume forecasting, consistently exceeding daily fulfillment and shipping targets.

Developed and enforced rigorous facility safety protocols, establishing a foundation for long-term risk reduction and asset protection.

EDUCATION & CERTIFICATIONS

Professional Certifications: Powered Industrial Trucks (Forklift) Certified, EMT-Basic, CPR Instructor.

Contact this candidate