Virtual Call Assistance Representative Candidate
Resume:
Catherine Henry
**********@*****.***
Florence, AL 35630
Work experience
Care Taker
Home Instead-Florence, AL
October 2025-present
Care taker in our patients home. I am currently part-time and my duties include light housekeeping, cooking, dressing, bathing, changing them, reminders of medication, ect. After coming back to work when my mother-in-law passed away I'm beginning to realize that I need a change of pace and am a bit burned out in my current field. Hence looking to find a different career.
Care Taker
North Alabama Medical Center - Florence, AL
October 2024 to January 2025
I was a CNA on the fifth floor. I bathe, dress, feed, and otherwise assist in taking care of all patients on our two hallways.
I left to take care of my mother in law after she had a stroke at the end of December 2024. Resident assistant
Columbia Cottage - Florence, AL
June 2024 to September 2024
I assist our residents with everything from simple dressing and bathing to giving them their medicine and making sure they have all they need in our setting. I left for better pay, benefits, and daytime hours. Manufacturing
Thacker Caskets, Inc. - Florence, AL
August 2023 to June 2024
I help with building caskets at the end of the production. Putting in the fabric for the bed and around the edge as well as making sure that all components are included and done with care. Security Guard
Allied Universal - Courtland, AL
August 2022 to August 2023
Front desk security officer, making sure that all individuals who come on the property are cleared and buildings are locked. Noting any and all activity on sight Customer Service Representative
Concentrix - Remote
September 2021 to July 2022
I started out in Welcome calls for our insurance program through Anthem BC/BS which entailed following procedure to make sure we are speaking with the correct individual and giving correct information about their accounts and am well versed in HIPAA laws. I then moved to Over the Counter orders and spent several months there.
Secretary of Chassis department
TIFFIN MOTORHOMES - Red Bay, AL
January 2020 to September 2021
I answered the phone, direct reps to whomever they need to see/meet with, type forms, generate chassis VIN's, make sure the chassis line has the paperwork they need, create the packets that have all pertinent/up to date information on our chassis's, etc. I use Word and Excel on a daily basis. Book keeper
Scope 310 Authority - Florence, AL
June 2016 to January 2020
I was the book keeper for our Franklin county residents at Scope 310. I wrote checks, kept up with their accounts, bills, etc. I am proficient in Quick Books, Microsoft word, Excel, and also kept up with receipts and their medical and day to day costs. Other previous positions included Med. Technician, receptionist for the Conner Center (our day program), and Direct Care Technician. Other duties have included giving medicine when needed and conducting ATP data collection which is used to secure state funding for our program as well as keeping up with the medicine names, dosages, and expiration dates. I have come up with forms and spreadsheets to collect and keep all the necessary data. I also have noted the time of arrival and departure of each consumer, making sure their staff or guardian receives pertinent information, run the cleaning crew, filled out the supply orders, typed up forms for my boss, and performed some of the PC duties when we were in between PC’s.
Caregiver
Eldercare Services - Florence, AL
July 2010 to June 2016
I was a caregiver. My duties included light housekeeping, driving clients to various appointments and errands, dispensing medication, help with bathing, dressing, laundry, companionship, and sounding board.
Cashier/Customer Service
Walmart - Muscle Shoals, AL
October 2011 to April 2012
I was a cashier and my duties were checking out customers, helping with customer questions, tidying up around my register, directing customers to the correct department, and occasionally working at the customer service desk taking returns and answering phones. My reason for leaving was that my husband had recently been hired at Family Ford, and we found out we were expecting our third child. Cashier/Customer Service
Joann Fabric & Crafts store - Florence, AL
July 2010 to June 2011
I was hired to be a cashier, measure and cut fabric, and help set up the store before it opened to the general public. My duties consisted of running the register, directing customers to products, answering phones, marking down merchandise, putting out products, answering customer questions, moving products when our manager told us to, and general customer service. I left before the birth of my second child, as I was working two jobs at the time.
Education
Phlebotomy certificate in Phlebotomy
Calhoun Community College - Huntsville, AL
September 2018 to November 2018
Credit hours for a BS, but not in the same major in Theatre and English University of North Alabama - Florence, AL
September 2000 to May 2004
Skills
English - 10 years
Writing Skills
Customer Service Skills - 10 years
Clerical experience
Caregiving - 10 years
Data Entry - 4 years
QuickBooks - 2 years
Microsoft Word - 10 years
Medical Records
Medical terminology
HIPAA
Manufacturing
Receptionist - 3 years
Bookkeeping
Vital Signs - 3 years
Typing
Bookkeeping
Customer service
Data Collection - 3 years
CPR - 10 years
Microsoft Excel - 5 years
Filing - 5 years
Office Management - 3 years
Phlebotomy certificate
November 2018 to Present
I attended and passed an eight week fast track phlebotomy class receiving my certificate. I also did a week of clinicals at Huntsville Hospital and have recently taken and passed my national certification exam. My certification number is 650*********
CPR/First Aid
June 2016 to June 2020
Additional information
I have several non-consecutive years of receptionist experience. I also have several years of customer service experience in addition to sales and food prep experience.
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