Administrative Support & Customer Service Professional
Resume:
KASANI SMITH
Roehampton District, Anchovy P.O., St. James, Jamaica, W.I.
*************@*****.***
PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with strong administrative support, customer service, communication, and organizational skills. Experienced in handling records, assisting clients, maintaining confidentiality, and managing tasks efficiently in fast-paced environments.
CORE COMPETENCIES
• Administrative Support
• Customer Service Excellence
• Records Management
• Verbal and Written Communication
• Time Management and Organization
• Attention to Detail
• Microsoft Office Suite
• Problem Solving
• Confidentiality and Professionalism
• Team Collaboration
PROFESSIONAL EXPERIENCE
Cashier Freeport Top Up Shop – Montego Bay, Jamaica November 2025 – February 2026
• Processed customer transactions accurately and efficiently in a fast-paced environment.
• Assisted customers with inquiries, payments, and service-related concerns professionally.
• Maintained accurate daily sales and transaction records. Poll Clerk Electoral Office of Jamaica – Roehampton, St. James September 3, 2025
• Assisted the Presiding Officer with administrative and operational duties during the election process.
• Maintained confidentiality and ensured compliance with procedures and regulations.
• Managed voter documentation and ensured accurate processing of information. VOLUNTARY EXPERIENCE
Homework Assistant Roehampton, St. James
September 2021 – Present
• Assisted students with homework, tutoring, printing, and academic support needs. Youth Volunteer Lennox Lewis – League of Champions Foundation July 2023
• Assisted in coordinating youth engagement and community development activities. EDUCATION
University of the West Indies, Mona
Bachelor of Science in International Relations and Psychology Awarded: September 2025
Anchovy High School
CAPE Subjects 2018 – 2020
CSEC Subjects 2013 – 2018
REFERENCES
Available upon request
Kasani Smith
Roehampton District, Anchovy P.O., St. James, Jamaica, W.I.
*************@*****.***
May 28, 2026
The Recruitment Officer
Tax Administration Jamaica
Donald Sangster Building
(5th Floor), 116 East Street
Kingston 4
Re: Application for the Position of Administrative Assistant Dear Sir/Madam,
I am writing to express my interest in the position of Administrative Assistant at Tax Administration Jamaica. I am a motivated and detail-oriented individual with strong communication, organizational, and customer service skills, and I am confident that I would make a valuable addition to your team. I recently completed a Bachelor of Science degree in International Relations and Psychology at the University of the West Indies, Mona. Through both my academic background and professional experiences, I have developed the ability to manage multiple responsibilities efficiently while maintaining professionalism and accuracy. In my previous role as a Cashier at Freeport Top Up Shop, I gained valuable experience in customer service, record keeping, and handling transactions in a fast-paced environment. Additionally, my experience as a Poll Clerk with the Electoral Office of Jamaica strengthened my ability to work under pressure, maintain confidentiality, and interact respectfully with members of the public. These experiences have enhanced my administrative, interpersonal, and problem-solving skills.
I am highly adaptable, organized, and eager to contribute positively to the operations of Tax Administration Jamaica. I am confident that my dedication, professionalism, and willingness to learn would allow me to perform effectively in the role of Administrative Assistant.
Please find my résumé attached for your consideration. I would welcome the opportunity to discuss how my qualifications and skills can contribute to your organization. Thank you for considering my application, and I look forward to hearing from you.
Yours faithfully,
Kasani Smith
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