Dedicated Care & Education Professional for Special Needs

DEILA ANTUNES

***********@*****.*** ********* Dorchester, MA 02121

Profile

Dynamic professional with extensive experience at May Institute, delivering exceptional care and support to individuals with special needs. Skilled in implementing individualized education plans and fostering positive client relationships. Proficient in Microsoft Office Suite and adept at multitasking, ensuring efficient operations while maintaining a compassionate approach to client well-being.

Skills

●Microsoft Excel

●Leadership

●Communication skills

●Multitasking

●Time management

●Adaptability

●Computer proficiency

●Microsoft Office Suite

●Customer service

●Pressure management

●Team collaboration

●Office technology knowledge

●Scheduling and planning

●Bookkeeping expertise

●Medical terminology knowledge

●behavioral observation

●individualized education plans

●case management

●progress reporting

●crisis intervention

●patient scheduling

●therapeutic communication

●record management

●customer support

●problem solving

●team collaboration

●time management

●attention to detail

●conflict resolution

●Maintaining safe environments

●Student supervision

●Feedback provision

●Student health and safety

●Setting up activities

●Individual student assistance

●Instructional support

●Supervising student activities

●CPR and first aid

●Collaborative teamwork

●Friendly and outgoing

●Progress monitoring

●Positive attitude

●Cleaning and sanitizing

●Student engagement

●Classroom support

Employment History

01/2023 - Current

Teacher Assistant/Direct Care

May Institute Randolph, Massachusetts

●Delivers educational, rehabilitative, and behavioral healthcare services to autistic individuals and others with special needs.

●Assisted individuals with daily living activities and personal care needs.

●Implemented individualized care plans to enhance client well-being.

●Monitored client progress and reported changes to healthcare professionals.

●Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

01/2020 - 01/2022

Clinical Secretary

Brockton Neighborhood Health Center Brockton, MA

●Greeted patients and provided them with information and assistance.

●Handled calls, collected personal information, and created appointments.

●Utilized booking systems and handled correspondence between patients and doctors.

●Managed office mail and the physical setting of the front office.

●Instructed patients to perform certain tasks prior to being seen.

●Distributed and collected patient forms to be filed.

01/2020 - 01/2022

Recovery Specialist

High Point Treatment Center Brockton, MA

●Perform Group and Individual Counseling.

●Train People on Problem-Solving Skills.

●Write Progress Reports.

●Provide Case Management and Coordination.

01/2018 - 01/2020

Pharmacy Technician

CVS pharmacy Brockton, MA

●Answered phone calls, greeted patients.

●Managed patients' medications drop off and pick up.

●Managed prescription between doctors and other office personnel.

●Organizing meds and filling medication.

Education

08/2020

High School Diploma

Jeremiah Burke High School Boston, MA

Graduated.

Bachelor of Science

Bridgewater State University Bridgewater, MA

References

●Martha Theresa, LPN Nurse, 508-***-****

●George Muraya, Program Manager, 774-***-****

●Rachelle Romeio, Lead ABA Teacher, 508-***-****

●Jonhy Veillard, Assistant Program Coordinator, 617-***-****

●Tayler Raufeisen, Lead ABA Teacher, **********@************.***

Languages

●English

●Portuguese

●Spanish

●Cape Verde creole

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