Administrative Support Specialist with Healthcare Focus

CARRINGTON PUGH

Lithia Springs, GA

470-***-**** ********@*****.***

PROFILE

Detail-oriented administrative and customer support professional with experience in healthcare front office operations, scheduling, data entry, customer service, and administrative support. Skilled in managing confidential records, multitasking across multiple systems, and delivering professional support in fast-paced environments. Proficient in Microsoft Office, documentation, communication, and remote-ready administrative tasks with the ability to work independently and efficiently. EMPLOYMENT HISTORY

Mobile Expert / Retail Sales Associate, T-Mobile Dec 2025 — May 2026 Douglasville, GA

Provided high-volume customer support while managing account updates, billing inquiries, troubleshooting, and documentation. Assisted customers with products and service plans while maintaining account confidentiality and accuracy. Utilized multiple systems simultaneously to resolve issues and complete transactions efficiently in a fast-paced environment.

Administrative Secretary, Douglasville Nursing Jan 2025 — Oct 2025 Douglasville, GA

Provided administrative and clerical support for nursing and management staff. Managed scheduling, spreadsheets, resident files, and data entry with strong attention to detail and confidentiality. Answered multi-line phones, coordinated communication between departments, and maintained organized digital and physical records. Front Desk Associate, Sage Health Jan 2024 — Dec 2024 Mobile, AL

Managed patient scheduling, insurance verification, electronic records, and front office operations in a healthcare setting. Handled high call volumes, updated patient documentation, coordinated referrals, and maintained HIPAA compliance while providing professional customer service. Fulfillment Associate, Amazon Fulfillment Center Feb 2021 — Dec 2023 Mobile, AL

Maintained accuracy while processing customer orders in a high-volume environment. Demonstrated strong time management, organization, adaptability, and the ability to meet productivity goals independently with minimal supervision.

SKILLS

Data Entry Expert

Microsoft Office Suite Expert

Administrative Support Expert

Customer Service Expert

Scheduling & Calendar Management Experienced

Electronic Medical Records (EMR) Experienced

Email & Phone Communication Expert

HIPAA Compliance Experienced

Documentation & Recordkeeping Expert

Multitasking & Organization Expert

EDUCATION

DeVry University Jan 2023 — Jan 2027

Engineering in Technology

Expected Graduation: 2027

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