IT Support & Student Services Professional

Muskaan Rahimi

Oakland, CA 341-***-**** ******.*******@*****.***

Profile

Analytical and results-driven IT professional with a strong background in computer science and hands-on experience in technical support, troubleshooting, and customer service. Proven ability to assist diverse user groups with professionalism and patience. Quick to adapt to new technologies, with a strong commitment to continuous learning and cross-functional collaboration. Fluent in English, Persian (Farsi), and Urdu, with excellent communication skills that enable clear and effective interaction with diverse audiences. Education and Professional Development or Certificates or Licenses Associate of Science in Computer Science

Laney College – Oakland, CA June 2024 – on progress IT Specialist Training (18-Week Virtual Program)

NPower February 2025 – June 2025

Bachelor of Science in Information Technology

American University of Afghanistan – Kabul, Afghanistan January 2019 – May 2021 Diploma in Information Technology

Kardan University – Kabul, Afghanistan 2018 – 2019 High School Graduate

Rabia Balkhi High School – Kabul, Afghanistan Graduated 2018 Professional experience

Student Success Navigator – Welcome Center

Laney College – Oakland, CA May 2025 – Present

• Guided students through registration and class enrollment via phone, in person, and Zoom

• Provided clear and friendly information on academic programs, resources, and deadlines

• Resolved enrollment issues and referred students to appropriate departments

• Delivered excellent service in a high-traffic, fast-paced environment Help Desk Administrator

NewAZ LLC – Oakland, CA July 2024 – January 2025

• Responded to and resolved technical support tickets related to hardware, software, and networking

• Assisted users with setup, configuration, and maintenance of software and accounts

• Supported mobile device and printer connectivity issues

• Maintained IT inventory and documented issue resolutions

• Trained new employees on company IT systems and onboarding procedures Front Desk & IT Assistant

TOLO Software Company – Kabul, Afghanistan January 2020 – December 2022 (Part-Time)

• Provided basic technical support for office systems and scheduled internal meetings

• Managed front-desk communication and coordinated tech setup for meetings

• Directed incoming inquiries to appropriate staff and handled customer queries Grade 2 Teacher (Science & Computer)

Ahmad Shah Durrani Baba High School – Kabul, Afghanistan 2019 – 2020

• Taught science and computer classes using digital tools like Zoom and Edpuzzle

• Created engaging lessons with multimedia to suit diverse learning styles

• Improved student performance through individualized instruction and interactive methods Professional and Technical Skills

• Knowledge of computer systems, hardware, software, and operating systems like Windows, macOS, and Linux.

• Ability to identify issues and create solutions, including troubleshooting hardware, software, and network problems, and server maintenance.

• Meticulous attention to detail in diagnosing issues and implementing solutions and acting fast in urgent situations.

• being able to evaluate connectivity issues, equipment, and software and suggest rapid resolution.

• Understanding of cybersecurity principles and practices and knowledge of specific brands and software.

• Excellent communication skills to support non-technical clients and users and excellent problem solver.

• Ability to prioritize tasks and manage multiple issues simultaneously.

• Ability to stay calm and collected when dealing with customers and problems and able to work in a team or individually.

• profession working with MS. Word and Office 365 applications Microsoft Office (Word, PowerPoint, Excel, Access, Outlook), Photoshop, Mac Office (Word, PowerPoint, Excel, Access, Outlook), Mac products (iPad, iPhone). Google and Google Online. Coursework

• Hardware and software configuration

• Database Management

• Network Fundamentals

• IT support and troubleshooting

• Introduction to Cloud Computing.

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