Operations Leader with Legal-Commercial Expertise

KAILASH SAINI

**** ****** ***, ******* *****, MN 55016

216-***-**** **********@*****.***

Versatile Operations Manager and former Advocate combining over eight years of legal practice with robust leadership experience in business operations. Currently advancing US legal expertise through a Paralegal Certificate program to complement dual MBA and LLB degrees. Offers a unique blend of analytical rigor and operational excellence across hospitality, luxury retail, and professional services. Proven expertise in facility oversight, financial management, complex conflict resolution, and driving organizational compliance.

PROFESSIONAL EXPERIENCE

Norwood Inn, Roseville, MN — Inn Manager

Oct 2024 – March 2025

Front-of-House Operations: Directed guest lifecycle processes, including check-in/check-out, while maintaining a high standard of service.

Guest Relations & Conflict Resolution: Served as the primary point of contact for guest inquiries, resolving complex issues to ensure high satisfaction and repeat business.

Facility Management: Overseen maintenance requests and coordinated with staff to ensure property standards and safety protocols were met.

Operational Leadership: Managed daily administrative tasks, balancing guest needs with efficient property operations.

Georgios Pizza, Richmond Heights, OH — Store Manager

July 2022 – December 2023

Operational Leadership: Directed daily business operations for a high-volume establishment, ensuring peak performance across guest service delivery.

Financial Oversight: Managed store accounts and POS system management to maintain budgetary accuracy and financial reporting.

Quality & Compliance: Supervised food preparation workflows to ensure consistency and adherence to health regulations.

Team Coordination: Managed staff workflows and scheduling to meet fluctuating demand during peak operational hours.

Diamond King, Mayfield Heights, OH — Luxury Client Advisor

July 2021 – June 2022

High-Value Consultative Sales: Facilitated the acquisition of premium diamond jewelry, providing expert guidance on product quality and technical specifications.

Relationship Management: Developed and nurtured long-term client relationships through personalized service in a luxury retail environment.

Operational Security: Overseen daily store operations, including inventory security and the management of high-value transactions.

Negotiation & Closing: Applied advanced communication techniques to facilitate complex sales and meet performance targets.

Independent Law Practice, Gurgaon, India — Advocate

August 2004 – January 2013

Legal Strategy & Advocacy: Developed and executed comprehensive legal strategies for a diverse client base, representing interests in various judicial and quasi-judicial forums.

Analytical Research & Writing: Conducted exhaustive legal research to draft precise pleadings, motions, and legal opinions.

Client Counseling & Advisory: Served as a trusted advisor to clients, providing clear interpretations of complex legal frameworks.

End-to-End Case Management: Managed the full lifecycle of legal proceedings, from initial client intake to final advocacy and case closure.

Negotiation & Mediation: Facilitated out-of-court settlements and negotiations, utilizing advanced interpersonal skills.

EDUCATION & CERTIFICATIONS

Inver Hills Community College, MN

Paralegal Certificate Program August 2025 – Present

Guru Jambheshwar University, Hisar, India

Master of Business Administration (MBA) – Human Resources August 2006 – June 2008

Maharshi Dayanand University, Rohtak, India

Bachelor of Laws (LLB) August 2000 – June 2004

Certifications:

Diploma in Nutrition – Udemy (2021)

Easing the Burden of Obesity, Diabetes, and Cardiovascular Disease – Coursera (2021)

PROFESSIONAL CORE COMPETENCIES

Business Operations & Leadership: Operations & Facility Management, High-Value Consultative Sales, Financial Oversight & POS Systems, Cross-Functional Leadership & Conflict Resolution.

Legal & Compliance: Contract Negotiation & Mediation, Regulatory Compliance & Risk Mitigation, Complex Case Management, Legal Research & Strategic Documentation.

Human Resources & Talent Management: Talent Acquisition & Onboarding, Employee Relations & Engagement, Organizational Policy Development, Performance Management.

Health & Wellness Consulting: Dietary Assessment & Planning, Client Needs Analysis, Preventative Health Education.

COMMUNITY ENGAGEMENT & VOLUNTEER EXPERIENCE

Hillcrest Hospital, Mayfield Heights, OH — Patient Relations & Support Volunteer

Facilitated high-quality patient and visitor experiences, utilizing strong interpersonal communication to provide compassionate support in a fast-paced clinical environment.

Caring Hospice Services of Ohio, Independence, OH — Administrative Operations Support

Supported daily healthcare operations by managing administrative workflows, ensuring accurate record-keeping and seamless coordination for hospice staff and grieving families.

LANGUAGES

English (Native/Bilingual Proficiency)

Hindi (Native/Bilingual Proficiency)

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