Administrative Assistant with 9+ Years of Experience

AMY

SHEA ***** Expedition St, Winter Garden, FL *4787

407-***-**** ********@*****.***

Administrative Assistant with over 9 years of experience in business management and administrative support. Detail-oriented with excellent written/oral communication skills to establish strong relationships within fast-paced environments. Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. Solid multitasking and time management skills. EXPERIENCE

SCHEDULING COORDINATOR

Penske Fleet Management Orlando FL

APRIL 2021 – PRESENT

Act as a liaison between the servicing location and customer by scheduling preventive maintenance and repairs for customer's fleet of vehicles. Issue POs for repairs and request estimates and seek approval when thresholds go beyond my scope. Properly document and process repair orders in Salesforce, including correct component information for warranty purposes. Monitor service progress, calculate charges and process payments. Review customer accounts and update or report any changes. Review invoices to ensure it is in order and on track with the estimate provided by the vendor. Consistently pass all quality control checks while exceeding weekly metrics by 60%.

OFFICE MANAGER

Storage Solutions Solved Orlando FL

JANUARY 2019 – APRIL 2021

Assisting customers with their storage needs by leasing units, selling supplies, and resolving issues. Responsible for customer payments, reminders, and collections. Maintain property interior and exterior for cleanliness and free of hazards, inspect storage unit to confirm inventory and availability.

OFFICE MANAGER

Realty Executives Westcoast Orlando FL

FEBRUARY 2007 – MARCH 2010

Responsible for daily operations of real estate office involving administrative tasks, record maintenance, supplies, and technical support. Support clients and agents with correspondence, scheduling, and resolving issues to ensure customer satisfaction. SKILLS

● Excel, Word, Outlook

● Strong interpersonal skills

● Basic Accounting

● Strong knowledge of mechanics

● Salesforce, Servicenet, NICE Phone

● DOT and OSHA Regulations

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