Dynamic Sales and Customer Relations Specialist
Resume:
NICOLE
BRINKLEY
****************@*****.***
Chardon, Ohio 44024
Bold Profile
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Accounts Receivable
• Scheduling
• Sales planning
• Sales engagement techniques
• Account management
• Vendor relationship management
• Contact follow-up
• Exceeds sales goals
Brown Aveda Institute
Rocky River, Ohio • 09/2007
Esthetics
Euclid High School
Euclid, Ohio • 05/2002
High School
EDUCATION
Orangetheory Fitness - Sales Manager
Mentor, OH • 08/2024 - 02/2025
Fish Window Cleaning - Office Administer
Twinsburg, Ohio • 03/2013 - 06/2023
WORK HISTORY
Handled customer relations issues, enabling quick resolution, and client satisfaction.
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Increased sales revenue by developing and implementing effective sales strategies.
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Built long-lasting client relationships through excellent customer service and consistent followups.
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Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
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Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
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Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
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Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
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Built relationships with customers and community to establish long-term business growth.
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Achieved sales goals and service targets by cultivating and securing new customer relationships.
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I scheduled, rescheduled and cancelled appointments for all our customers everyday
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Networked with other businesses and customers to increase sales opportunities and contacts.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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I did daily and monthly billing, collections and accounts receivables daily and weekly and went over it with the owner each week
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• This is also including billing FMC's for our commercial customers and Around The Corner Cafe - Bartender/Server
Lakewood, OH • 10/2007 - 12/2011
uploading invoices and work orders into different business portals Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
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• Established foundational processes for business operations. I have customer service and retail sales/skills I have experience with Microsoft word, Excel, Quickbooks and Responsabid
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• Reported issues to higher management with great detail. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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• Kept bar presentable and well-stocked to meet customer needs. Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
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INTERESTS
Enjoy participating in fitness classes for overall physical and mental well-being.
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• Gym Workouts
• High-Intensity Interval Training
• Yoga
• Regularly practice mindfulness and meditation for overall wellness.
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