Guest Services Professional in Hospitality

SARAFINA LUNCHE

Guest Services Professional · Hospitality & Leisure Care

Greater Boston, MA ****************@*****.*** +1-857-***-****

PROFESSIONAL SUMMARY

Warm, attentive hospitality professional with experience delivering exceptional table service in leisure, dining, and community care settings. Known for anticipating guest needs, maintaining a calm and welcoming presence, and ensuring every resident or visitor feels genuinely valued. Committed to high standards of care, cleanliness, and respectful communication. Brings both people skills and a genuine desire to help others thrive.

CORE COMPETENCIES

Guest Relations

Table Service & Setup

Dietary Awareness

Memory Care Sensitivity

Menu Knowledge

Team Collaboration

Conflict De-escalation

Sanitation Standards

WORK EXPERIENCE

Server / Dining Associate Leisure & Wellness Community – Boston, MA 2023 – Present

•Provided attentive, personalized meal service to 30–50 residents per shift in a senior living dining environment

•Memorized individual dietary restrictions, allergies, and preferences to ensure safe and dignified dining experiences

•Collaborated with kitchen and care staff to coordinate timing and accommodate special requests promptly

•Maintained a calm, empathetic presence with residents experiencing memory or mobility challenges

•Achieved consistent positive feedback in resident satisfaction surveys for friendliness and attentiveness

Waitstaff / Banquet Server Event & Hospitality Services – Boston, MA 2021 – 2023

•Delivered professional table service at banquet events, corporate lunches, and private gatherings

•Set up and broke down dining rooms for 100+ guest events, ensuring aesthetic presentation and efficiency

•Upsold food and beverage options, contributing to increased average ticket values

•Trained two new team members on service protocols and safety standards

Customer Service Representative AT&T – Boston, MA 2024 – Present

•Developed strong active listening and conflict resolution skills through daily high-volume client interactions

•Consistently met and exceeded customer satisfaction targets in a fast-paced service environment

•Demonstrated patience, professionalism, and adaptability across a diverse client base

EDUCATION

Associate of Arts – Liberal Arts (Psychology & Human Services Focus)

Bunker Hill Community College, Boston, MA In Progress

ADDITIONAL STRENGTHS

•ServSafe Food Handler Certification (or willing to obtain immediately)

•Bilingual communication skills — able to connect with a diverse resident and guest population

•Background in psychology coursework — deepens empathy for elderly, neurodivergent, or differently-abled guests

•Reliable, punctual, and adaptable to flexible or rotating schedules including evenings and weekends

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