Customer Support and Intake Specialist Resume

Livier Christina Ramirez

Phoenix, AZ ***** 323-***-**** **************@*****.*** WWW: Bold Profile An interesting position with a growing company Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

• Exceptional communication skills • MS Windows proficient

• Quick learner • Creative problem solver

• Took Payments and made payment arrangements • Strong client relations

• International sales support • Multi-line phone talent

• POS systems expert • Shipping and receiving professional

• Shipping and receiving professional • Training development aptitude Customer Support Professional, 09/2025 - Current

Tort Intake Professionals – Phoenix, Az

• Assisted customers with inquiries, providing accurate information and solutions efficiently.

• Documented customer interactions in CRM system to ensure consistent follow-up and accountability. Led customer engagement initiatives aimed at increasing retention through personalized communication strategies.

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• Streamlined workflows for faster response times, handling high volume of support requests daily.

• Collaborated with cross-functional teams to address systemic issues impacting customer experience.

• Contributed ideas and practical solutions to support process improvement efforts. Intake Legal, 01/2025 - 09/2026

Wheeler Law – Phoenix,AZ

• Excellent communication skills, both verbal and written.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations. Professional Summary

Skills

Work History

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed time efficiently in order to complete all tasks within deadlines.

• Proved successful working within tight deadlines and a fast-paced environment.

• Developed and maintained courteous and effective working relationships. Intake Legal, 04/2017 - 12/2024

La Liga Defensora/United Law Firm – Los Angeles, CAi

• Self-motivated, with a strong sense of personal responsibility. Went above and beyond expected quotas.

• Worked effectively in fast-paced environments. Made appointments

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to process payments and make payment arrangements.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Passionate about learning and committed to continual improvement. Organized and detail-oriented with a strong work ethic. Spoke with clients to see if they qualified for immigration. Take information. For criminal cases and give them information.

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Used critical thinking to break down problems, evaluate solutions, and make decisions. Made Sales, Closed Clients in Person and over the phone

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Customer-Service Clerk, 10/2016 - 05/2017

Pinnacle Travel – El Segundo, CA

Made Reservations for American Express Card Members for Hotels and made special requests if Card member needed for their Hotel Stay over the world and Car Rentals.

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• Process payments or deposits for Hotels.

Custmer Service/Intake Calls, 04/2008 - 06/2016

Injury Solutions – Beverly Hills, Ca

• Answered Phone calls and transfer to Proper departments. Screen Calls for Clients To see if they had a potential Case then transfer client to Lawyers office all over the US.

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• Follow Up with Clients and Lawyers for Status.

• Make Appointments for Client with Lawyers.

• Process reports.

Customer Service/Inside Sales, 03/2008 - 05/2008

Western Dental – Orange, Ca

• Call Center Assist Customers with insurance questions and Co payments.

• Verify Insurance.

• Send Id Cards.

• Up sell to Orthodontist.

Front Desk Agent, 03/2004 - 05/2007

Big Pacific Natural Stone – Anaheim, Ca

• Customer Service Expedite Orders, Give Price and Delivery to Customers and all Loews Stores.

• Trace and track orders.

• Process orders and arrange shipping.

• Handled Returns RMA.

• Handled front Desk and Take Payments.

Office Assistant, 03/2002 - 03/2004

Susan's Cleaning Service – Los Angeles, Ca

• Issue Contracts.

• Negotiate Pricing.

• File.

• Enter orders in system.

• Translate for Customers and workers.

Customer Service Call Center Representative, 04/1997 - 05/1998 Pacific Care/Secure Horizons – Ca

• Verify Insurance for Clients older Members.

• Issue Id Cards.

• Verified Coverage of insurance and Medications covered. Corporate Product Manager, 05/1992 - 05/1996

Avnet Distribution Electronics – Culver City, Ca

• Handled Inventory for Motorola Corporate office.

• Buy Products.

• Issue credits and Debits.

• Handled returns to Factory.

• Budget inventory Hamilton/Avnet Electronics Culver City Ca. Customer Service, 05/1979 - 05/1992

Avnet Electronics – Culver City

• Self-motivated, with a strong sense of personal responsibility. Went above and beyond expected quotas.

• Worked effectively in fast-paced environments. Made appointments

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to process payments and make payment arrangements.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Passionate about learning and committed to continual improvement. Organized and detail-oriented with a strong work ethic. Spoke with clients to see if they qualified for immigration. Take information. For criminal cases and give them information.

•

Used critical thinking to break down problems, evaluate solutions, and make decisions. Made Sales, Closed Clients in Person and over the phone

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References: Available upon request

Associate of Arts: Buisness, 1997

West La College - California CA

• 4.0[Number] GPA

Associate of Arts: Business/Travel, 1998

Academy Pacific Business College Hollywood Ca - Hollywood, CA Spanish/English

References

Education

Languages

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