Data Center Technician/Field Service Technician/Tier III/IV Support

Christopher McCarthy

Field Service Technician / Data Center Technician

**********@*****.*** +1-540-***-**** Willing to relocate: Anywhere Authorized to work in the U.S. for any employer

Professional Summary

Field service and data center professional with extensive experience in desktop support, server deployment, systems administration, data center operations, network support, hardware break/fix, and enterprise IT infrastructure. Skilled in Windows, Windows Server, Active Directory, SCCM, Microsoft 365, VMware, Cisco networking, imaging, deployment, and troubleshooting across physical and virtual environments. Proven background supporting enterprise, government, healthcare, airline, banking, retail, and public sector clients with a strong focus on service delivery, uptime, and operational excellence. Experienced with AWS, Azure, virtualization, and hybrid cloud environments.

Experience

DecisionOne Corporation Field Service Technician

February 2016 - Present

Provided onsite IT support for enterprise customers in airports, healthcare, airlines, banking, and retail environments.

Diagnosed and repaired hardware, software, networking, telephony, POS, thin client, and mobile device issues.

Supported Windows Server 2003, 2008, and 2012; Windows XP, 7, and 8.1; Active Directory; SCCM; and Microsoft Office through Microsoft 365.

Deployed servers and workstations using MDT, Symantec Ghost, Altiris Deployment, Acronis Drive Image, and Clonezilla.

Data Center, Cloud, and Colocation Responsibilities

Performed data center hardware break/fix on servers, storage arrays, and network appliances across Dell, HP, IBM, and Cisco platforms.

Completed rack/stack, structured cabling, labeling, and power provisioning for new deployments in enterprise and colocation facilities.

Supported server builds, firmware upgrades, diagnostics, and component replacement for physical and virtual infrastructure.

Delivered remote-hands support for colocation environments, including inventory control, equipment lifecycle management, and onsite troubleshooting.

Assisted with network patching, switch installation, and structured cabling to maintain uptime and meet SLA requirements.

Conducted environmental checks, monitored alerts, and coordinated with NOC teams to resolve infrastructure issues.

Supported AWS and Azure environments, including VM provisioning, account setup, backup validation, and troubleshooting hybrid workloads.

Worked with VMware and cloud-connected infrastructure, ensuring smooth integration between on-prem, colocation, and cloud systems.

Assisted with cloud migration tasks, including imaging, data transfer, and preparing physical servers for cloud onboarding.

Phoenix NAP Data Center Technician

January 2011 - February 2016

Configured, tested, and deployed physical and virtual servers in ESXi and VMware environments.

Performed data center cabling, racking, staging, and hardware deployment for servers and network equipment.

Executed server builds using Kickstart, SCCM, and manual installation processes.

Administered monitoring, patching, upgrades, backups, user creation, commissioning, and decommissioning for physical and virtual servers.

CompuCom Systems Field Service Technician

April 2011 - January 2015

Delivered onsite IT support for retail, healthcare, insurance, banking, and real estate clients.

Maintained and repaired thin clients, Cisco routing and switching equipment, NCR POS systems, telephony devices, mobile devices, and network infrastructure.

Supported Windows Server environments, Active Directory, SCCM, and Microsoft Office through Microsoft 365.

Deployed and imaged servers and workstations using MDT, Symantec Ghost, Altiris Deployment, Acronis Drive Image, and Clonezilla.

Electronic Systems Service Technician

May 2008 - December 2010

Provided hardware and software support for printers, PCs, laptops, servers, plotters, copiers, multifunction devices, and network hardware.

Handled IT asset moves, hardware installation, rack installation, network monitoring, backups, and warranty repair across HP, IBM, and Dell platforms.

Installed and supported Windows Server 2000, 2003, and 2008; Active Directory; Windows XP and Vista; Microsoft Office; Exchange; and Linux distributions.

Deployed servers and clients using MDT, Symantec Ghost, Altiris Deployment, Acronis Drive Image, and Clonezilla.

Northrop Grumman Corporation Field Engineer

February 2003 - February 2008

Performed warranty and contract support for HP and Compaq desktops, laptops, servers, printers, and accessories.

Provided printer, copier, server, network, hardware, and software support for internal users and external customers.

Supported HP, Lexmark, IBM, Canon, and Xerox devices in enterprise and customer-facing environments.

Contributed to the Virginia Information Technology Agency desktop refresh project through profile capture, asset tracking, data destruction, and equipment replacement.

U.S. Department of Commerce Desktop and Refresh Technician

March 2000 - July 2003

Provided desktop support and IT refresh services across major Department of Commerce campuses.

Deployed new hardware and software and refreshed approximately 2,000 Gateway PCs to Dell OptiPlex GX desktops and Latitude C-series notebooks.

Upgraded systems from Windows NT 3.51/4.0 to Windows 2000 and created standard images using Symantec/Norton Ghost Multicast Server

Added systems to the domain, deployed software with Altiris, migrated users to roaming profiles, and mapped network shares and login scripts.

Built deployment documentation, managed backups, and ran isolated multicast imaging environments using DHCP, routers, and 24-48 port switches.

U.S. Geological Survey Help Desk and Hardware Technician

January 1997 - December 2000

Provided help desk and hardware support for Windows 95, Windows 98, Windows NT 3.51, and Windows NT 4.0 SP6 environments.

Troubleshot hardware and software issues and supported day-to-day IT operations to maintain system reliability.

Education

Centreville High School - High School Diploma in General Studies, 1999

Clifton, VA

Certifications

CompTIA A+, Network+, Server+, Security+

Microsoft MCP, MCSE, MCITP

ITIL Certification

Cisco CCTRS

Pure Storage Certified

HPE ProLiant Gen 1-10 and HPE StorageWorks/3PAR Storage

Hitachi Data Systems Storage and Overland Storage

HP APS Certifications

Dell Desktop, Laptop, Server, Storage, and Printing Certifications

Lenovo Hardware Service Training

Lexmark Printer Certifications

Technical Skills

Desktop support, field service, and technical support

Data center operations, server deployment, and system administration

Windows, Windows Server, Active Directory, Microsoft Exchange, and Microsoft 365

SCCM, Citrix, ServiceNow, Zendesk, Jira, and remote access tools

LAN/WAN, TCP/IP, DNS, DHCP, VPN, firewalls, Cisco routers, and network monitoring

VMware, Azure, AWS, virtualization, backup, and disaster recovery

POS systems, telephony, VoIP, mobile device support, and equipment repair

Linux, Mac OS, SharePoint, SQL, PowerShell, and security best practices

Troubleshooting, root cause analysis, customer service, and IT service management

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