Customer Service & Claims Support Professional

YARED TEKLE

Montgomery, Illinois ***** 630-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dynamic customer service professional with experience in claims adjustment and customer relations. Skilled in

conflict resolution, active listening, and handling high-pressure situations with professionalism. Strong background

in problem-solving, complaint handling, and providing tailored solutions that improve customer satisfaction and

retention.

SKILLS

¢ Customer Service * Active Listening * Critical Thinking Data Entry

© Call Center Experience —* Conflict Resolution © Complaint Handling * Problem Solving

WORK HISTORY

Customer Service Representative 06/2024 - 06/2025

Dominos Pizza Inc., Oswego, IL

+ Managed high-stress situations effectively while maintaining professionalism under pressure.

+ Resolved customer complaints with empathy, resulting in increased customer loyalty and repeat business.

+ Handled escalated calls efficiently and found satisfactory resolutions for customers and the company.

+ Responded to customer requests regarding products, services, and company information.

+ Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

+ Developed strong product knowledge to provide informed recommendations based on individual customer

needs.

Claims Adjuster Apprentice 06/2025 - 01/2026

Apprenticeship Program

+ Assisted with reviewing and processing insurance claims documentation.

+ Communicated with clients to gather claim details and provide status updates.

+ Learned claim investigation procedures and documentation standards.

+ Maintained accurate records and supported senior adjusters with case management tasks.

EDUCATION

Associate of Science, Data Science Completed 05/14/2026

Waubonsee Community College, Sugar Grove, IL

High School Diploma 05/2024

Oswego High School, Oswego, IL

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