Bilingual Customer Support Specialist

Yerisbet Perez

Houston, Texas 346-***-**** ************@*****.***

Bilingual: English & Spanish

Professional Summary

Dedicated and customer-focused professional with experience providing excellent customer support in fast-paced environments. Skilled in handling customer concerns, processing transactions, multitasking, and communicating effectively in both English and Spanish. Strong ability to remain professional under pressure while delivering positive customer experiences. Seeking a remote customer service position where I can use my communication, problem-solving, and organizational skills to support customers and contribute to team success.

Work Experience

WIC Store Associate / Customer Service

WIC Store — Houston, Texas

October 2024 – February 2025

Assisted customers with purchases, benefit transactions, and account questions accurately and efficiently

Provided bilingual customer support in English and Spanish

Handled customer concerns professionally while maintaining a positive experience

Processed payments and balanced transactions with attention to detail

Maintained strong communication and multitasking skills in a fast-paced environment

Assisted customers with understanding store policies and program guidelines

Crew Member

Raising Cane’s Chicken Fingers — Houston, Texas

December 2022 – June 2023

Delivered excellent customer service in a high-volume environment

Managed front counter and drive-thru orders efficiently and accurately

Resolved customer concerns while maintaining professionalism

Worked collaboratively with team members to ensure smooth operations

Demonstrated reliability, adaptability, and strong communication skills

Skills

Remote Customer Support

Customer Service Excellence

Bilingual Communication (English & Spanish)

Problem Solving

Data Entry

Multitasking & Time Management

Team Collaboration

Organization & Attention to Detail

POS Systems

Phone & Chat Support

Professional Communication

Dependable & Quick Learner

Education

High School Diploma — Penn Foster High School

Contact this candidate