Remote Call Center Customer Service Pro

Donya Hill

Aurora, CO

720-***-**** *****.****@*****.***

Remote Call Center Customer Service Representative Dependable customer service professional with strong experience in high-volume call center environments, order processing, billing support, and account resolution. Skilled in handling inbound and outbound calls, resolving customer concerns efficiently, and meeting performance and attendance goals. Proven ability to work successfully in remote and fast-paced settings. Core Skills

Inbound & Outbound Call Handling • Call Center Support • Account Resolution & Billing Assistance

• Order Processing • Customer Issue Resolution • Payment Processing • High-Volume Environments • Data Entry & Documentation • Remote Work Proficiency • Attendance & Time Management • Microsoft Office • CRM Systems

Professional Experience

Golden Child Designs – Aurora, CO Owner / Customer Service (July 2021 – Present) Provide daily customer support via phone, email, and chat. Process orders, payments, and account updates accurately. Resolve customer concerns while maintaining high satisfaction. Maintain organized records and reliable daily operations.

24-7 Intouch – Aurora, CO Customer Service Representative (Oct 2019 – July 2021) Handled high-volume inbound calls for retail and airline accounts. Processed orders, credits, refunds, and account updates. Met call quality, productivity, and attendance standards. Delivered professional service in a fast-paced call center environment. Snelling Personnel – Denver, CO Customer Service / Data Entry (Nov 2018 – July 2019) Entered customer and billing data accurately. Assisted callers with account questions and payments. Applied credits and resolved basic billing issues. AIMCO – Aurora, CO Site Manager (July 2015 – Oct 2018) Managed resident accounts, billing, and payment posting. Communicated with customers regarding balances and services. Resolved account issues and maintained accurate records. Education

High School Diploma – George Washington High School, Denver, CO Technical Skills

Microsoft Word, Excel, PowerPoint • CRM Systems • PeopleSoft • Data Entry (10-Key, 40 WPM) • Call Center Software

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