HR Operations & Absence Management Specialist

Swanson Mathurin

*************@*****.*** 832-***-**** Baytown, TX

SUMMARY

Seeking an absence management/ADA or progressive HR role, bringing 6 recent years of varied experience in the HR space including HR assistance, onboarding, compliance, leave management, benefits/payroll support, and administrative duties. Skilled in managing sensitive employee data, enhancing benefits processes, and generating reports. Proficient with HRIS and adept at handling off boarding procedures.

WORK EXPERIENCE

Aston Carter Remote - Amazon contract role

HR Leave of absence agent Aug 2021 – Nov 2025

•Evaluate candidate documentation to ensure compliance with hiring and accommodation protocols.

•Exceed workflow requirements through consistent demonstration of strong work ethic and leadership qualities.

•Manage confidential and sensitive employee data, maintaining efficiency and security in handling information related to employee and management issues.

•Review LOA and accommodation requests and supporting documentation for compliance

•Inputting/assisting with leave /accommodation requests for employees

Wal-Mart Baytown, TX

HR Assistant Aug 2019 - Jul 2021

•Enhanced onboarding processes and maintained department efficiency by effectively managing employee documentation and support activities.

•Facilitated seamless office operations by coordinating communications and handling a high volume of daily customer service inquiries.

•Contributed to team success by providing comprehensive support in payroll, compliance, and record-keeping, recognized with ‘Employee of the Month’ awards for outstanding recruitment and onboarding efforts.

•Logistics Assistant/Trainer Feb 2016 - Aug 2019

•Managed a team to enhance customer service quality and compliance with company policies through continuous training programs and performance assessments.

•Coordinated logistics for marketing and product initiatives, contributing to the successful execution of campaigns and strategic partnerships.

•Trained new employees on service delivery and compliance with health and safety regulations, which led to recognition as the 'Best Trainer' within the logistics department.

Her Majesty's British Forces Bicester, UK

Soldier Jun 2009 - Jul 2015

•Conducted complex military operations with discipline and precision, ensuring the successful execution of strategic objectives while upholding the highest standards of the Her Majesty's British Forces.

Massy Stores Vieux Fort, Saint Lucia

Retail Associate Jun 2007 - May 2009

•Provided exceptional customer service, managed inventory, and maintained store presentation, ensuring a welcoming and efficient shopping experience for patrons at Massy Stores.

EDUCATION

American Public University

Bachelors in Human Resource Management, Human Resource Management

American Public University

Associate in Human Resource Management, Human Resource Management

CERTIFICATIONS

Level 2 Certificate, Leadership & Team Skills, Institute of Leadership & 2015 Management, UK

SKILLS

Customer Service • Analytical Thinking • Problem Solving • Human Resource Management • Team Member

Engagement • Problem-solving • Confidentiality • Remote Work • Process Improvement STD *Absence management* Claims* ADA * Compliance*Training* Detail oriented

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