Versatile Customer Success and Sales Professional

TERECIA SMITH CROW

Dallas, TX ***** 945-***-**** **************@*****.***

Proven ability to work creatively and analytically in a problem-solving environment. Efficient and Focused and Graduated with Masters Degree in Education. Proven ability to work creatively and

analytically in a problem-solving

environment.

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2 years + of maintaining client and

stakeholder relationships, plus 5 years in sales

or recruiting.

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Proficient in SharePoint, Microsoft Teams,

Zoom, Slack and Microsoft Office 365,

Outlook and many more.

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Work alone without supervision, and

dependable, plus 5 years' experience in sales,

account executive work or recruiting.

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Sales Associate, 06/2024 - Current

HEB Grocery Store – Frisco, TX

• Solved customer challenges by offering relevant products and services.

• Prepared merchandise for sales floor by pricing or tagging. Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

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Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

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Unemployed, 12/2022 - 06/2024

Unemployed Unemployed Divorce – McKinney, TX

Searched for work

08/2022 - 12/2022

Nationwide Financial Services

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Work directly with participants on their retirement accounts daily in a remote call center environment

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Answer financial questions regarding their accounts and guide the participants in maintaining their account information confidential and work with many plans and help with money transfers, loan payments, withdrawals and making payments toward their investment accounts

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Working with a lot of knowledge and account experience with many different plans and sponsors is important in giving great customer care

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Sr. Customer Service Representative, 01/2020 - 01/2022 United Health Group

Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues

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Serve as an ongoing, point of contact for members, primarily via the phone channel (may also will use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience, and building professional relationships

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Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking

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• Consistently follow through on commitments and framing realistic expectations for members

• Plan, prioritize, organize, and complete role and responsibilities to meet objectives Document customer interaction / call details also update data and upload documents in SharePoint

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Responsible for managing time to insure follow up and outreach work is completed in a timely manner

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Process includes outreach calls to initiate contact with members referred by executives and partners

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• Responsible for maintaining accurate family counts on our documentation platform Focus on teamwork and fostering strong team environment through activities including mentoring and acting as a resource for colleagues

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Determine appropriate referrals to other programs/services as needed with or without technology guidance

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Responsible for providing high quality member experience as reflected in post contact surveys and member feedback

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Substitute Teacher 1-6th, 01/2019 - 01/2020

Frisco ISD

Sr. Customer Success Representative - Sales Operations, 01/2011 - 01/2019 AT&T

Assists assigned sales associate with selling all products and services at management approved pricing

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• Consistently achieves sales and customer service objectives

• Handles administrative aspects of the sale

Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new and existing customers as appropriate

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In addition, provide supportive benefits services needed and explain other available programs and resources

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Providing excellent customer service in providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team

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• Providing clients with information regarding the quality of training offered by service providers

• Follow established calling guidelines and procedures provided by management Successfully completes all data training programs as core curriculum within the recommended time frames

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• Assists in special projects assigned by supervisor or from management Update data and upload documents in SharePoint in addition to updating the CRM tool with customer contact information, identified sales opportunities, and recorded service issues

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01/2004 - 01/2009

Tina's Loyalty 2 Cleaning

Plus, I own my own business, Tina's Loyalty 2 Cleaning and understand, small business needs and worked 5 yrs

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• With Verizon Small Business Rep

Bachelor of Business Administration

Dallas Daptist University - Dallas

Master Of Education: Teaching, 09/2011

Kaplan University - Davenport, IA

EDUCATION

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