Merchant Escalated Support Specialist with Doordash Experience

Penny Kauffman

Peoria, AZ ***** +1-480-***-**** *********@*****.***

Professional Summary

Resourceful Merchant Escalated Support specialist with 15 years of experience in customer service and support across various industries. Proven track record in resolving complex issues for restaurants, retailers, and pharmacies, enhancing client satisfaction through effective communication and problem-solving. Skilled in training and mentoring team members, with a strong background in relationship building and program implementation. Seeking to leverage expertise in a dynamic environment focused on customer success. Work Experience

Merchant Escalated Support

Doordash

March 2022 to October 2023

Investigated and resolved escalated cases with realtime remote support Provided comprehensive live support to restaurants, retailers, and pharmacies across the United States and internationally

Created solutions utilizing internal resources and external websites Merchant Escalated Support

Aston Carter

November 2021 to March 2022

Trained as a contingent worker for Doordash

Assisted in training

Foster Parent

Arizona Humane Society Phoenix, AZ

October 2015 to November 2021

Foster Parent to sick puppy litters

Cared for, loved, and brought back to health for adoption Server/Waiter

Wild Horse Pass Hotel & Casino Chandler, AZ

August 2013 to September 2015

Recycling Representative/Consultant

Abitibi Consolidated Recycling Division

August 2005 to April 2010

Designed and implemented the Abitibi 'Retriever' Program for paper collection recycling and fundraising Cultivated strong relationships with educational institutions, churches, nonprofits, and commercial clients Generated high traffic campaigns benefiting my customers. Education

Psychology (Associate's degree)

Glendale Community College

August 1998 to May 2000

Skills

Windows Microsoft Excel Sales Business development Salesforce Communication skills Territory sales Administrative experience Customer service Microsoft Word Order entry Field sales Organizational skills Cash handling Customer relationship building Driving Prospecting Salesforce Cloud CRM system proficiency Teamwork Cashiering Microsoft Office Leadership Data entry Time management

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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