Operations & Communications Specialist
Resume:
Benn Williams
Denver, CO *****
***************@*****.***
Professional Summary
Highly organized and detail-oriented individual with extensive experience in managing communication systems, coordinating personnel, and ensuring efficient operations in fast-paced environments. Skilled in handling multi-line phone systems, radios, GPS tracking, and incident management software. Proven ability to quickly assess and respond to emergency and non-emergency situations while maintaining clear and accurate records. Adept at multitasking, managing schedules, and ensuring seamless coordination between teams to ensure safety and operational efficiency. Committed to providing exceptional service and support, ensuring timely responses and resolutions.
Work Experience
Owner – PC Repair and Data Recovery (Part time)
Benn’s Computer Services – Denver, CO
2017 to Current
Experienced computer technician with a focus on providing tailored technology solutions for senior citizens. Specializing in troubleshooting, repair, and support for Windows-based computers, networks, and devices. Passionate about delivering clear, patient, and personalized customer service to help seniors navigate and utilize technology for everyday tasks. Adept at simplifying complex tech concepts and ensuring that clients feel confident and secure while using their devices. Dedicated to enhancing digital literacy and improving the overall quality of life for older adults through reliable and accessible computer services. Caregiver
Self-Employed – Johnstown, CO
2025 - 2026
Provided comfort, palliative care, and aid to in-home hospice patient (stepfather). This included care and feeding, dispensing medications, and ensuring compliance with doctor’s orders..
Ensured the patient was on BLS devices and assisted in feeding, bathing, preparing meals, and monitoring; the patient’s needs were met prior to patient’s placement in hospice facility.
Security Dispatcher
Denver Metro Protective Services – Aurora, CO
2024 - 2024
Dispatched security officers to various properties and monitored locations using radios, phone systems, instant messaging, GPS tracking, and inventory tracking systems.
Managed officer check-ins, shift scheduling, and report writing. NEMT Dispatcher
TransDev Health Solutions – Denver, CO
2023 - 2024
Promptly responded to customer inquiries; resolved issues related to deliveries or pick-ups.
Provided exceptional customer service and ensured customer satisfaction.
Developed and delivered comprehensive training programs for new hires. Hospital Security Dispatcher
Hospital Shared Services – Denver, CO
2022 - 2023
Dispatched hospital security officers across Virginia, Texas, Colorado, and California.
Utilized D3, CCure, radio and phone communications, and cameras for virtual patrols.
Coordinated security with police and ambulance staff as required. Skills
Multitasking
Problem Solving
Geographical Knowledge
Radio and Communication
Systems
Customer Service
Incident Reporting
IT Troubleshooting
Social Media and Online
Communication Tools
Education
Front Range Community College –
Westminster, CO
June 2007
F-16 Avionics Systems Specialist, E5
USAF / Colorado Air National Guard
USAF
May 1992 to October 1999
Certifications and Licenses
CompTIA A+ Certification
MS Windows 7, 8, 10, and 11
Certification
References upon request
Courier Driver
Quicksilver Express Courier – Lakewood, CO
2020 - 2022
Delivered time-sensitive materials to hospitals, medical clinics, pharmacies, and labs.
Used GPS and delivery notification software for route planning. Access-A-Ride Driver
Via Mobility Services – Boulder, CO
2019 - 2020
Transported patients to and from various locations within our service area, including hispitals and doctors’ offices..
Utilized various lifts and restraints for wheelchairs and bariatric patients, as well as provided customer service and assistance to elderly and passengers requiring it, within the extent of our role as drivers. Security Lead Officer & Dispatch Supervisor
FlatIron Crossing Mall, Macerich/AlliedBarton Security Services – Broomfield, CO 2006 - 2019
Provided security and surveillance coverage to the two-level shopping mall and surrounding property with a shift of up to 15 officers.
Utilized physical, mobile, and electronic equipment, including camera systems, to assist with security, safety, and customer service.
Was responsible for taking phonre calls, radio dispatches, and checking in contractors for a service that operated 24-hours a day, seven days a week (including holidays). Maintained logs and daily reports for property management, as well as being responsible for creating the site’s “post orders” - a book of step-by-step instructions for the most common duties we were responsible for.
Maintained CPR and First Aid certification, as well as training in self-defense and as a first responder.
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