Multilingual Customer Service Specialist (Remote)

NDEYE DIOUF

** ****** ******, ****** ****, NJ ***05 / 347-***-**** / ***********@*******.***

SUMMARY: Multilingual Customer Service and Sales Representative with 10+ years' experience in the retail environment. Excellent communications, organizational and leadership skills. Ability to multitask in a high volume, fast paced atmosphere with minimal supervision; superb work ethic. Excels at communicating effectively across a wide range of individuals. Seeking an opportunity that will enable full use and advancement of various skills and capabilities. PROFESSIONAL EXPERIENCE

Airplane Grooming

DNATA,NEWARK AIRPORT-Newark, NJ

October 2021 to Present

• Maintain cleanliness of aircraft cabin, ensuring safety and comfort for the passengers.

• Proficient in using specialized cleaning equipment .

• Efficiently address sanitation issues .

• Enhanced passenger satisfaction .

North Bergen, NJ

4/2017 - Present

Vitality Staffing Agency

Receptionist and Pick/Pack (Per Diem/On Call)

• Serve as part time receptionist on an as needed basis to provide office support; answer phones, direct calls, assist customers, etc. Operate in warehouse as a picker/packer on an as needed basis; select merchandise and prepare items for shipment. Jersey City, NJ

Wear Me Smart - Hair Supply Store

2/2016 - 2/2017

Store Manager

● Ordered and purchased merchandise and inventory for store sales.

● Assisted customers with store selections and answered any questions or concerns quickly and efficiently.

● Followed and conducted store opening/closing procedures, ensuring utmost safety of store and customers.

● Answered phones and directed calls to appropriate persons and departments and diligently worked to resolve any pressing customer problems or complaints in a timely fashion.

● Successfully processed customer transactions; completed returns of items and cash when necessary. Hasckel Jewelry

Secaucus, NJ

10/2014 - 12/2015

Inventory Staff Member

● Selected, counted and packaged jewelry according to specific orders to ensure correct amount of merchandise shipped and efficient calculation of inventory.

● Carefully packaged items in accordance with company, state and corporate rules and shipment regulations.

● Maintained appropriate documentation of each order to confirm packages ready for shipment: Jersey City Department of Public Works

Jersey City, NJ

Inventory Clerk

12/2012 - 5/2013

● Received and processed over 100 boxes of office supplies weekly to be distributed to Jersey City town employees.

● Inspected, recorded, and reported damaged stock items to management.

● Conducted inventory of all returned items due to damage and/or incorrect item number or type. Private Residence - Self Employed

Child Care Provider

• Operated as primary care giver for 3 children ages 4 and 8. Jersey City, NJ

4/2010 - 11/2012

● Prepared and served daily nutritional meals to children based on strict guidelines provided by parents.

● Assisted with homework assignments, projects and extracurricular activities to promote social and educational growth. Marieme Fabrics

Business Owner/Operator

New York, NY

● Built business from the ground up; managed sales activities of popular fabric retail store that generated over $8k in 1/2008

- 3/2010 monthly sales/earnings; purchased over $5k worth of inventory monthly to maintain a great selection of merchandise.

● Resolved customer complaints regarding sales or service in a helpful, friendly and timely manner.

● Conferred with and advised potential customers on types of equipment to purchase.

● Directed focus of sales efforts based on customer needs and unique preferences.

● Effectively communicated with customers in English, French, and Wolof languages. Fabrics Kingdom Inc.

Sales Clerk 10/2003 - 9/2007

● Processed in excess of 100 cash/credit transactions in customer purchases daily.

● Greeted customers warmly and assisted in locating items needed for unique projects; placed special orders with other stores and warehoused when requested.

EDUCATION

RC Career Institute, Jersey City, NJ

Lycee Malick SY High School, Senegal, Africa

Microsoft Office Administrative Professional

-

High School Diploma

6/2014

1995

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