Results-Driven Customer Service & Sales Specialist

Dina Nassif

Saginaw, MI

989-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with 10+ years of experience in sales, account management, and client relationship development. Proven ability to generate revenue, manage client accounts, and build long-term customer loyalty.

Entrepreneurial and self-motivated, with a strong background in closing sales, upselling services, and managing full client lifecycles. Skilled in communication, problem-solving, and delivering high-quality client experiences. Seeking opportunities in sales, customer success, or remote roles.

CORE SALES SKILLS

• Sales & Revenue Growth

• Account Management

• Client Retention & Relationship Building

• Upselling & Cross-Selling

• Negotiation & Closing

• Customer Needs Assessment

• Conflict Resolution

• Communication & Persuasion

• Time Management & Organization

• Independent / Remote Work

• Problem Solving

PROFESSIONAL EXPERIENCE

Creative Business Owner Sales & Client Relations Specialist DK Photography — Saginaw, MI (2017 – Present)

• Generated consistent revenue by marketing and selling photography services to new and returning clients

• Built a loyal client base through relationship-driven sales and exceptional service

• Increased revenue through upselling packages, add-ons, and premium services

• Managed full sales cycle from lead generation and consultation to closing and follow-up

• Handled all client communications, scheduling, negotiations, and service delivery independently

• Maintained high client satisfaction, resulting in repeat business and referrals

• Demonstrated strong ability to identify client needs and recommend tailored solutions Branch Account Manager

Citifinancial (10/2005 – 09/2017)

• Managed a portfolio of client accounts, building long-term relationships and ensuring customer retention

• Drove revenue growth through sales of financial products and services tailored to client needs

• Conducted client consultations to assess financial situations and recommend appropriate solutions

• Consistently met or exceeded sales and performance targets

• Handled account maintenance, documentation, and compliance with company policies

• Resolved customer concerns professionally, maintaining high satisfaction and trust

• Demonstrated strong communication and negotiation skills in a fast-paced environment EDUCATION

University of Michigan-Flint — Expected Graduation: 2027

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