Relationship Banker with Customer-Focused Sales Skills

Calvin Sykes

Glenwood, IL

708-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Relationship Banker and Universal Banker with several years of experience helping customers with financial products, account services, and everyday banking needs. Strong background in customer service, sales, and relationship building with a proven ability to create positive customer experiences and meet branch goals. Known for being dependable, professional, and easy to work with in fast-paced environments. Experienced in account opening, cash handling, problem resolution, and cross-selling banking products and services. Professional Experience

Universal Banker

Old Second National Bank

Chicago Heights, IL

April 2024 – February 2025

● Assist customers with account opening, maintenance, deposits, withdrawals, and digital banking support

● Build relationships with customers by identifying financial needs and recommending banking products and services

● Support branch sales goals through strong customer service and product knowledge

● Work closely with mortgage, business banking, and wealth management teams to connect customers with additional services

● Handle daily cash transactions accurately while following bank policies and compliance procedures

● Resolve customer concerns professionally and efficiently Head Coach

Bremen High School District 228 Midlothian, IL

September 2022 – September 2025

● Lead and mentor student-athletes while promoting teamwork, accountability, and discipline

● Organize practices, prepare game plans, and evaluate team performance

● Build positive relationships with students, parents, and school staff

● Develop leadership and communication skills in a fast-paced team environment Mental Health Technician

Shapiro Mental Health

Kankakee, IL

February 2023 – March 2024

● Provided direct support and care for patients in a clinical setting

● Monitored patient behavior and documented daily observations accurately

● Assisted clinical staff with treatment plans and patient support

● Maintained professionalism and compassion in high-stress situations Paraprofessional

Bremen High School

Midlothian, IL

August 2022 – December 2022

● Supported teachers and assisted students with classroom activities and assignments

● Worked one-on-one with students to improve academic performance and behavior

● Helped maintain a positive and structured learning environment Customer Service / Sales Associate

Comcast

Tinley Park, IL

May 2018 – February 2020

● Assisted customers with billing questions, account updates, and service concerns

● Recommended additional products and services based on customer needs

● Processed payments and maintained accurate customer account information

● Consistently delivered strong customer service in a fast-paced environment Sales Manager / Trainer

Crown Marketing

Matteson, IL

July 2017 – April 2018

● Trained and supported team members on sales techniques and customer interactions

● Helped customers set up new accounts and resolve service issues

● Consistently met weekly sales goals through relationship-based selling Relationship Banker

Guaranty Bank

Country Club Hills, IL

August 2014 – May 2017

● Opened and maintained customer accounts in a busy branch environment

● Assisted customers with transactions, account questions, and banking services

● Promoted banking products and services to strengthen customer relationships

● Balanced cash drawers and maintained transaction accuracy daily

● Delivered professional customer service while resolving customer concerns Sales Representative

TruGreen

Crestwood, IL

March 2009 – January 2014

● Managed inbound and outbound customer calls regarding lawn care services

● Scheduled appointments and generated new business through sales outreach

● Consistently met weekly sales goals using strong communication and customer service skills

Education

Southern Illinois University

Sociology Coursework

Edwardsville, IL

Triton College

Associate Degree Coursework in Sociology River Grove, IL Skills

● Consumer Banking

● Customer Relationship Management

● Account Opening & Maintenance

● Cash Handling & Balancing

● Financial Services Sales

● Cross-Selling Products & Services

● Customer Service

● Problem Resolution

● Banking Compliance

● Digital Banking Support

● Microsoft Office Suite

● Team Leadership

● Communication Skills

● Transaction Processing

Certifications

● CPR Certified

● First Aid Certified

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