Executive Virtual Assistant & Operations Specialist

NMESOMACHI KANU

Virtual Assistant Operations Specialist Executive Support

GMT +1 Remote-Ready

PROFESSIONAL SUMMARY

Executive Virtual Assistant with 2+ years of experience managing high-volume administrative operations, CRM systems, and executive-level support. Expert in HubSpot automation, email management systems, and calendar coordination. Proven ability to streamline workflows, manage 75- 100+ emails weekly, coordinate complex scheduling with 100% accuracy, and implement business process improvements. Currently supporting executive leadership at Ehi Ade-Mabo with strategic planning, stakeholder management, and operations coordination. CORE COMPETENCIES

Executive & Administrative Support

• Calendar & meeting management (100%

accuracy)

• Email systems optimization & folder

management

• Executive-level task coordination & research

• Stakeholder relationship management

• Strategic communication & documentation

CRM & Systems Management

• HubSpot (Expert): CRM management &

automation

• Zendesk & Freshdesk: Ticketing & workflow

coordination

• Zapier automation & workflow integration

• Google Workspace (Gmail, Sheets, Drive, Docs)

• ClickUp, Asana, Trello, Calendly

PROFESSIONAL EXPERIENCE & OPERATIONS SPECIALIST

Executive Virtual Assistant

Ehi Ade-Mabo (The Mindset Surgeon) Remote April 2026 – Present Manage comprehensive executive operations and strategic initiatives for executive leadership:

• Team & Calendar Coordination: Sync and manage the master calendar for the founder's spa company, aligning incoming bookings directly with on-site staff schedules to ensure flawless day-to-day business flow.

• Event Logistics: Built a customized database from scratch to manage the scheduling, tracking, and service execution for a 50-client mobile massage corporate retreat for school staff.

• Client Experience Optimization: Set up and manage automated confirmation and follow-up email sequences for mindset coaching clients to improve onboarding and session retention.

• Business Growth Initiatives: Developing a monthly recurring subscription framework for coaching clients to streamline the recurring booking and billing workflow.

• Executive Administration: Review and filter 75–100+ weekly executive emails, organize cross-platform cloud folders, and perform deep-dive strategic research on 30+ global brands.

• Conduct strategic research and competitive analysis: researched 30+ leading coaching platforms to inform brand positioning and market strategy.

• Design and implement project management systems using Google Sheets; track tasks, deadlines, and team priorities across multiple initiatives Virtual Assistant & IT Support Specialist (Project-Based) Digital Witch IT Support Community Apprenticeship Remote January 2026 – April 2026 Executed intensive, hands-on simulated business projects focused on premium virtual assistance, customer service architecture, and technical help desk configurations.

• Niche Workflows: Completed rigorous training modules in high-demand operations, including Telehealth workflows, clinical credentialing protocols, and Airbnb guest/itinerary coordination.

• Help Desk Setups: Built and configured multi-channel customer ticketing workflows using Zendesk and Freshdesk to streamline ticket triage and resolution paths.

• Lead Generation & Sales: Executed practical B2B outreach models including outbound cold/warm calling, telemarketing scripts, and email marketing pipelines to drive lead acquisition.

• Automation Builds: Programmed multi-step automated zaps inside Zapier to connect email clients, project boards, and client databases for reduced response times. Sales & Customer Service Representative

Ski-Current Logistics Lagos, Nigeria August 2023 – November 2025 Managed customer-facing operations and CRM systems in fast-paced logistics environment:

• Managed 100-150 monthly customer inquiries via email and chat; maintained professional communication standards and consistent response protocols

• Organized and optimized HubSpot CRM database containing 100+ customer records; improved data quality and enabled faster lead lookup for sales team

• Supported office administration: digital record organization, workflow documentation, and process consistency improvements

• Built and maintained customer relationships through professional account management and responsive problem-solving

EDUCATION

Bachelor of Science in Mass Communication

Caritas University, Enugu, Nigeria 2012 – 2016

PROFESSIONAL CERTIFICATIONS & TRAINING

• In-Demand IT Skills (Virtual Assistant, Customer Service, Technical Support) – DigitalWitch Community, April 2026

• Virtual Assistant Professional Skills – Alison.com, 2026

• Gmail Online Course (Google Cloud Authorized) – Coursera, July 2022

• Technical Support Fundamentals – Coursera (Google Cloud), July 2022

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