Security Professional with Leadership Experience
Resume:
James Klein
Security Professtional
Victorville, CA 92392
******@*****.***
Cell number 909-***-****
Authorized to work in the US for any employer
Work Experience
Inter-con
Feb 2025 to present
Contract for UPS ramp operations to work with vendors and employees for access to Ontario international airport. Conduct security screenings to ensure FAA regulations are being meet.
Asset Protection
Brosnan Risk Consultants-Victorville, CA
June 2024 to Feb 2025
Retail security at a major retailer. To be a deterrent to shoplifters and stop breaches that might occur in the store. Using customer service skills to de-escalation situations that may arise. Notify authorities when things get out of hand.
Field Supervisor
Securitas-Victorville, CA
December 2023 to July 2024
Field Supervisor / Flex officer for the high dessert communities. Inspections of officers, training and ensuring policies and procedures are being meet. Patrolling uptown 20 sites nightly. Filling out daily reports to clients and management. Providing good customer service. GSOC Operator
Securitas -Universal Studios Security Operations Center-Hollywood, CA June 2019 to December 2023
Ensures the protection of company staff, guests, and assets through a diligent monitoring of the company's Access Control System Lenel, Genetec CCTV, Computer Aided Dispatch
(D-3) Master Mind Fire System.
Prioritize service requests in a manner that enhances safety and eliminates a response to calls that do not require the commitment of department resources
Contact the appropriate management personnel in response to any emergent incident utilizing multiple options for communication
Forge effective relationships with colleagues to achieve goals
Enforce policies and procedures globally in accordance with company policy
Demonstrate leadership behavior and create a positive team environment in all areas of job responsibilities.
Able to lead and take control of various tasks while being able to prioritize events in a calm manner in order to maintain the timeline for accountability.
Retain information for accuracy, and disseminate pertinent information from callers, quickly providing it to responding units or agencies
Maintain confidentiality in all communications
Remain alert, demonstrate excellent attention to detail, recognize irregularities, and respond to situations when necessary
Oversee Studio operations of multiple events simultaneously while maintaining a high level of courteousness and professionalism Successfully manage phone and in-person communications with individuals in various states of emergency or otherwise stressful situations
Maintain accurate records based on the assigned D-3 System, spreadsheets to ensure that an appropriate disposition of all incidents is documented
Required relationships - The Corporate Security Dispatcher must be prepared to communicate successfully with individuals representing a broad range of job titles and cultures.
GSOC Operator
RAS-El Segundo, CA
October 2019 to November 2019
The RAS Watch (Watch) - Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security monitoring, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week. In emergency situations, the RAS Watch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory assistance for the performance of essential operational services; the issuance of warnings of risks and hazards, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety.
Watch GSOC Operators must possess strong written and verbal communication skills and be able to exercise sound judgement and critical thinking while maintaining a high degree of professionalism and customer service on a routine basis, during emergency situations, or under extreme pressure, always thinking of the customer's safety and complete satisfaction. GLOBAL OPERATION CENTER OPERATOR
SNAP INC-Santa Monica, CA
February 2016 to May 2019
Ensures the protection of company staff, guests, and assets through a diligent monitoring of the company's Access Control System, Milestone CCTV, and the Computer Aided Dispatch
(CAD)
• Prioritize service requests in a manner that enhances safety and eliminates a response to calls that do not require the commitment of department resources
• Contact the appropriate management personnel in response to any emergent incident utilizing multiple options for communication
• Forge effective relationships with colleagues to achieve goals
• Enforce policies and procedures globally in accordance with company policy
• Demonstrate leadership behavior and create a positive team environment in all areas of job responsibilities.
• Able to lead and take control of various tasks while being able to prioritize events in a calm manner in order to maintain the timeline for accountability.
• Retain information for accuracy, and disseminate pertinent information from callers, quickly providing it to responding units or agencies
• Maintain confidentiality in all communications
• Remain alert, demonstrate excellent attention to detail, recognize irregularities, and respond to situations when necessary
• Oversee global operations of multiple events simultaneously while maintaining a high level of courteousness and professionalism Successfully manage phone and in-person communications with individuals in various states of emergency or otherwise stressful situations
• Maintain accurate records based on the assigned CAD System, spreadsheets to ensure that an appropriate disposition of all incidents is documented
• Required relationships - The Corporate Security Dispatcher must be prepared to communicate successfully with individuals representing a broad range of job titles and cultures.
Edison Security Operation Center
INTER- CON Security-Irwindale, CA
January 2012 to February 2016
Nerc Operator monitoring alarms, and phones
• Access control to Substations to protect cyber assets to the Power Grid
• Dispatch personnel to areas that could be compromised
• Interact with personnel in a controlled environment
• Write reports on the C-Cure 8000 and 9000, and nice data base system
• Observe and monitor remote CCTV cameras on the Nice system
• Sendoff Emails and use dial logic paging system notification to upper management.
• Coordinate between outside agencies police, fire to protect company assets and personal. Security and fire Dispatcher level C
BOEING COMMUNICATIONS CENTER-Seal Beach, CA
November 2003 to July 2011
Multi-task operations in monitoring alarms, phones and radio communications
Dispatch security and fire personnel to areas that could be compromised with guidelines to UL
Interact with personnel in a controlled environment
Write accurate reports on paradox/sapphire base system
Monitor multi fire alarm systems on ADT mas system
Coordinate 911 emergency calls between centers
Monitor building automation alarms on Delta and Andover Systems
Place work orders for problems within the system
Observe and monitor remote CCTV cameras
Pinkerton Plant Protection Officer Specialist Dispatcher NORTHROP GRUMMAN-Edwards AFB, CA
February 1994 to January 2003
Alternate Control Center Operation, Pico-Rivera location
Sub-contractor for Northrop Grumman working with the U.S. Air Force and Northrop Grumman personnel
Interact with Northrop/Government personnel in classified workplace with high level of security
Revise post orders and policy procedures, recommend and implement procedures for visitor
Controls and safeguard company facilities, equipment, materials and employee property
Conduct building sweeps to assure safety for all team members
Write accurate and timely daily activity reports for management
Member of the Alarm Response Team (ART) which investigates and writes reports on areas where security has been breached according to the National Industrial Security Program SECURITY CLEARANCE
Top Secret (TS)
Single Scope Background Investigation (SSBI)
Completed: 1994/02/10
Education
Bachelor of Arts in Criminal Justice in CALIFORNIA STATE University SAN BERNARDINO
2000
Skills
• Excel
• Communications
• Microsoft Excel
• Customer service
• CCTV
• CAD
• Employee Evaluation
• Triage
• Surveillance
• Loss Prevention
• Security
• English
• AutoCAD
• Leadership
• Social media management
Certifications and Licenses
Guard Card
Driver's License
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