Remote Customer Service Professional with 10+ Years Experience
Resume:
Evansville, IN *****
********@*****.***
SUMMARY
Dedicated customer support
professional with expertise in
complaint resolution and special
service management. Proven
ability to enhance customer
satisfaction and drive positive
outcomes.
SKILLS
• Special service management
• Customer support
• Complaint resolution
• Attention to detail
• Time management
• Problem solving
• Effective communication
Jennifer Marshall
EXPERIENCE
October 2023 - Current
Special Services Associate Home Depot Evansville, Indiana March 2012 - October 2023
Store Manager Dollar General Market Fairhope, Alabama May 2002 - September 2012
Electrician Mills Harvey & Crouch Electric Service Foley, Alabama Assisted customers with product inquiries and locating items in the store.
•
Managed special service requests for home installation and delivery services.
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Trained new associates on company policies and customer service standards.
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Resolved customer complaints promptly, ensuring a positive shopping experience.
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• Developed individualized plans to meet the unique needs of each client. Managed daily store operations and ensured compliance with company policies.
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Implemented loss prevention strategies to reduce theft and improve safety protocols.
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• Conducted regular audits to maintain accurate inventory levels. Addressed customer inquiries and resolved issues, fostering a positive shopping experience.
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• Recruited, trained and supervised new employees.
• Prepared weekly schedules.
• Established customer service standards and monitored staff compliance. Evaluated store performance and incorporated feedback to implement improvement plans.
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Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
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• Ensured compliance with local electrical codes and regulations.
• Collaborated with contractors to ensure project specifications were met. EDUCATION AND TRAINING
May 2007
Associate of Science Electrical
Pensacola State College, Pensacola, FL
May 1997
Bachelor of Science Applied Psychology
University of Southern Indiana, Evansville, IN
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