Experienced Child Support Supervisor and Trainer
Resume:
Misty Dawson
Lincoln, MT ****9 ************@*****.***
Summary of Qualifications
Highly motivated individual with twenty years of experience with the Department of Child Support Services. During this time, I worked as a Supervisor – Child Support Specialist, Supervising six Child support Specialist II and one Child support Specialist III. I have trained two Child Support Specialist, III for the Call Center, twenty-one Call Center Agents and five Child Support Specialist II to achieve the department’s goals.
Experience
Supervisor – Child Support Specialist Butte County Department of Child Support Services June 2015 – June 2019
Guides, supervises and schedules staff; prioritizes and assigns cases and projects; develops staff skills and conducts performance evaluations. Provides training to subordinate staff.
Meets regularly with staff to offer support and guidance; analyzes and evaluates issues, develops recommendations and directs the implementation of solutions.
Coordinates a variety of administrative activities including payroll reporting.
Manages difficult and confidential cases. Oversees complaints and assesses customer satisfaction.
Confers with state, county, government and other private agencies regarding child support cases.
Collects and complies statistics; develops and composes a variety of reports and related documents.
Child Support Specialist III Butte County Department of Child Support Services January 2012 – May 2015
Coaching and Mentoring - Guide and support, develop staff’s skills, train, answer questions, listen and build trust to get the staff’s buy in on project. Observe and review processes. Recommend procedural improvements. Provide quality control.
Problem Solving & Decision making – Prioritize and assign project, analyze, evaluate the issue, listen to proposals, develop a recommendation and implement the solution.
Communication & Flexibility p motivate, share information, lead by example, disseminates and explains rules and regulations, be available and approachable for all questions.
Initiative - Willingness to help staff to prioritize and organize their day and work. Provide new ideas to improve the office.
Confidentiality – Assures integrity of data and documentation, verifies computer data for reliability and makes corrections as required.
Child Support Specialist II Butte County Department of Child Support Services Feb 1999 – Dec 2011
Obtain and analyze relevant case information to calculate child support orders and establish paternity.
Enforce court orders for collection of child support and health benefits.
Generate and process a variety of legal documents. Explain child support laws and regulations.
Court Clerk Butte County Superior Court Jan 1997 – Feb 1999
Certify and file legal documents. Record decisions, verdicts and judgments.
Prepare and examine legal documents for civil, criminal, juvenile and traffic court.
Officer Specialist, Sr Butte County Department of Child Support Services Dec 1995 – Dec 1996
Interview clients, applying regulations and schedule appointments.
Create, update and track records and reports. Comply, update and maintain statistical information and reports.
Office Assistant III Butte County Human Resources Dec 1993 – Nov 1995
Provide information to employees and customers regarding benefit information and applications.
Research and interpret County Personnel rules and the Memo of Understanding’s.
Process department billing and cash handling. Typing, filing, and working with different types of computer programs.
Education
Butte College - Team Lead & Supervisor Readiness – 2015
Chico State University – Leadership Training – 2009
Stanford University – Court Clerk Training – 1995
Paradise high School – High School Diploma – 1992
Knowledge
Case Management and case flow
Project Management and Accounting
Court process and legal terminology
Department policies and procedures, city, county, state and federal statues, rules, code and regulations for Child Support.
Training
Butte County Human Resources
oHR – Partnering for Performance
oLeave Training 101 for Supervisors/Lead Workers
oInterview 101: Panel Member Training
Skills
Working within deadlines and prioritizing multiple tasks, projects or demands.
Effectively communicate verbally and in writing
Effectively lead staff and delegate tasks.
Assessing, analyzing, identifying and recommending solutions to problems.
Effectively work with co-workers, other county employees and other agencies.
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