Multifaceted Education and Operations Professional

Melanie Hill

Lawrence, KS *****

816-***-**** ************@*****.***

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SUMMARY

Kindhearted professional with several years of educational experience. Expert in closely monitoring student safety while providing fun, academic and inclusive environments. Dedicated to effective budgeting and scheduling with extensive training in promoting developmental milestones.

SKILLS

• Child development • Lesson planning

• Classroom management • Behavioral assessment

• Record keeping • Customer service

• Team collaboration • Conflict resolution

• Inventory management • Problem solving

• Time management • Team leadership

WORK HISTORY

ASSISTANT MANAGER 08/2025 to Current

Caseys General Stores Inc - Basehor, KS

• Supported daily operations by coordinating team schedules and resource allocation.

• Assisted in training new staff on operational procedures and company policies.

• Implemented inventory management systems to enhance stock tracking efficiency. Collaborated with management to streamline workflow processes and improve service delivery.

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• Monitored performance metrics to identify areas for operational improvement.

• Resolved customer inquiries, enhancing overall satisfaction and loyalty.

• Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.

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• Developed strong working relationships with staff, fostering a positive work environment.

• Improved customer satisfaction by addressing and resolving complaints promptly. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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• Managed inventory levels to minimize stockouts while reducing overhead costs. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

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Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

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Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

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Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

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• Coordinated with vendors for timely inventory replenishment, ensuring product availability. Engaged with customers to gather feedback, using insights to improve service and product offerings.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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PRESCHOOL TEACHER'S ASSISTANT 09/2024 to 02/2025 Tinytots Christian Daycare - Lansing, KS

• Took class attendance and recorded absences.

• Worked one-on-one with students to reinforce concepts taught by the teacher.

• Kept accurate records of attendance, daily notes on student progress and behavior.

• Maintained and cleaned nap mats by making minor repairs and wiping down. Identified early signs of emotional and developmental problems in children and brought up problems to parents.

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• Maintained daily records of activities, behaviors, meals, and naps. Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.

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• Assisted with implementation of approved lesson plans and daily classroom schedule.

• Assisted preschoolers with personal care needs.

Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.

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• Assisted with customer requests and answered questions to improve satisfaction.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Managed inventory and supplies to ensure materials were available when needed. EDUCATION

Galena High School - Galena, KS High School Diploma 05/1989

VOLUNTEER WORK

• Conducted outreach efforts to recruit new volunteers, expanding network reach.

• Assisted with special events and programs.

Supported engaging, fun, and smooth-running events by helping with organization and planning.

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• Used strong interpersonal communication skills to convey information to others.

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