Results-Driven Customer Service Leader, 5+ Years Experience

JOHN MILLER

************@*****.*** 470-***-**** Loganville, GA 30096

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Inventory Management

Microsoft Office

Operations

Retail sales

Computer Skills

Calm Under Pressure

Team Building

Sales Experience (5 years)

Customer Service (5 years)

Time Management

Customer Service

Scheduling

Quality Assurance

Management

Supervising Experience

Process Improvement

Project Management

Budget Management

Recruitment and Hiring

Complex Problem Solving

Documentation and Reporting

Employee Coaching and Motivation

Project Planning

Staff Training

Administration and Reporting

Verbal and Written Communication

Managing Operations and Efficiency

Revenue Forecasting

Technical Proficiency

Wendy's Manager Wendy's, Hoover Foods - Stockbridge, GA 08/2015 - Current Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Recruited and hired qualified candidates to fill open positions. Assigned tasks to associates to fit skill levels and maximize team performance. Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Loganville High School Loganville, GA 05/2014

High School Diploma

Summary

Skills

Experience

Education and Training

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