Multi-Site Operations & Training Specialist

Lisa Gray

Yuma, AZ ***** 928-***-**** *********@*****.***

Professional Summary

Highly organized and detail-oriented professional with a strong technical aptitude and a proven track record in fast-paced operational roles. Exceptionally skilled in data entry, scheduling, and multi-site logistics with a strong commitment to accuracy and clear communication. Adept at managing complex reservation software, balancing daily financial audits, and providing high-quality support in both autonomous and team-driven environments.

Core Skills

Administrative & Tech: Data Entry, Scheduling Software, Remote-Ready Operations, High-Accuracy Typing & Documentation

Operations & Finance: Night Audit Procedures, Cash Handling, Logistics & Dispatch Coordination, Multi-Site Training

Interpersonal: Peer Support & Crisis Navigation, Conflict Resolution, Cross-Functional Team Leadership, Customer Service.

Professional Experience

TLCR Yuma, AZ

Peer Support Specialist 06/2023 – 08/2024

Individualized Coaching: Met individuals "where they were at" to facilitate the management of real-world responsibilities, including navigating housing transitions, maintaining employment schedules, and achieving personal development goals.

Reentry Guidance: Provided dedicated, judgment-free 1-on-1 peer recovery support to build trust and foster self-advocacy for individuals transitioning out of treatment or correctional facilities.

Documentation: Maintained reliable, confidential progress logs and documentation to track individual milestones and ensure program compliance.

Travelodge Wyndham Yuma, AZ

Rental Agent / Night Auditor 02/2021 – 05/2023

Multi-Site Training & Support: Selected by executive management to travel to multiple franchise locations to deliver hands-on training for new hires and provide operational support to understaffed branches.

Dual-Facility Management: Seamlessly managed simultaneous operations for both the hotel front desk and the connected 24-hour diner, balancing guest hospitality with restaurant operational oversight.

Financial Auditing: Executed precise overnight financial audits, successfully balancing daily transactions, resolving accounting discrepancies, and preparing daily management reports.

Education

Cimarron-Memorial High School Las Vegas, NV

High School Diploma Graduated 1996

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