Public Relations Professional with Banking & Customer Service
Resume:
SISANDA MAKAPHELA
**** ******** ******** ******* **: 063*******
Ndevana, King William’s Town Alternative No: 073*******
**** *****: *******.*********@*****.***
PERSONAL DETAILS
Date of Birth : 1989 December 24
Gender : Female
Marital Status : Single
Health : Good
Languages : Xhosa (Good) and English (Good)
EDUCATIONAL QUALIFICATIONS
1.Walter Sisulu University
ND: Public Relations Management 2010-2012
Courses Obtained – See attached academic record
2.Walter Sisulu University
Btech: Public Relations Management 2013
Courses obtained – See attached academic record
NB: Certificates still with-held due to outstanding fees owed to University
3.Nosizwe High School
Matric 2008
Subjects passed – See attached certificate
WORK EXPERIENCE
1.Galaxy Bingo Gaming and Entertainment
Cashier January 2020 to March 2026
Capture patron’s information on RGS and FICA system in order to activate and issue day play cards.
Clean patron’s day play cards in order to be used by other customers.
Cash out any amount of money requested by customer.
Assist in clearance on each and every morning shift.
Responsible and accountable for all the monies issued to me at the cash desk.
2.Galaxy Bingo Gaming and Entertainment
Waitress October 2016 – December 2019
Ensured the dining area is in a proper state before the start of business which includes sweeping and polishing the floor, cutlery and furniture.
Ensured condiments are cleaned and enough for the day and acknowledge shortages.
Welcoming and greeting customers.
Taking orders from customers and place them on POS terminal to be prepared by kitchen and bar.
Communicating with kitchen and bar regarding special request.
Advising customers on meal choices and drink pairing when possible.
Suggesting additional item to customers to increase sales.
Attending to customer complaints and relay them to Management.
Safe keeping of company monies of sales made until cashed up at the end of the shift.
3.Statistics South Africa
Fieldworker (C0mmunity Survey2016) March 2016 – May 2016
Doing publicity on community and dwelling level.
Using gadget (tablet) to navigate the sampled dwelling units.
Doing enumeration on all sampled dwelling unit using tablet to capture and submit all required data.
NB: Completed all units assigned to me, even assisted struggling Fieldworkers to pace up their work.
4.Statistics South Africa
Admin Support Officer August 2014 – November 2015
Provided administrative and logistical support in planning and coordinating of project meetings, conferences and trainings.
Liaised with SCM department to request quotations from service providers.
Ensured timely submission of accommodation and airtime requests to SCM.
Coordinate, correlate and compile meeting minutes.
Responsible for the safe keeping of project material as well as updating the inventory list or material received.
Receiving and issuing of project material to the field teams.
Ensured timely submission of Subsistence and Travel claims of Survey Officers and District Survey Coordinators.
Provided support in compilation of daily, weekly and monthly reports.
Ensured the existence and timeous updating of project documents.
Ensured field teams received vehicles and petrol cards and proper documents are provided.
Doing update on vehicle asset register.
Ensuring no mis-us of company vehicles by checking and recording log sheet.
Compile accident reports on all project vehicles.
Assisted with switchboard since there was no reception personnel.
Compile assignment plans and assist the Provincial Survey Coordinator to upload it on Information Tracking Systems.
Use ITS to check and track Data Capturers progress per district.
Ensured the smooth running of the project in the absence of Provincial Survey Coordinator.
5.Truworth Man
Service Desk Consultant January 2014 to July 2014
Assisted customers with the completion of account application forms.
Dealt with account queries, cash sales, customer’s orders and complaints.
Assisted with filing, photocopying and faxing.
Assisted with hanger counting (stock count) and banking.
Ensured proper shelf packing of clothes.
Attending to incoming and outgoing calls.
6.Statistics South Africa
Experiential Learner May 2012 to November 2012
Human Resources Department
Attended to incoming calls and fax.
Assisted with photocopying and scanning.
Maintained an orderly filing system of personal, leave and performance files.
Captured all job applications on a specified Recruitment System.
Created files for newly appointed employees and trainees.
Ensured all competency tests are coded.
Marketing and Communications Department
Assisted in event coordination by compiling a database of stakeholders to be invited for workshops and other events.
Sent out invitations to stakeholders via telephone or email or fax.
Making name tags for all stakeholders attending events.
Organising promotional material for all events and exhibitions.
Writing reports and articles about all company event.
Reception Department
Welcoming and greeting visitors and determine the nature of their business.
Ensured visitors and incoming calls are relayed promptly and correctly.
Operating the switchboard by answering incoming and outgoing calls.
Taking down messages and administer the correct distribution then after.
Receiving incoming parcels as well as couriering outgoing parcels
Performed basic administrative tasks such as photocopying, faxing and scanning.
SKILLS AND COMPETENCIES
Customer Service
Cash handling
Shift work
Problem solving
Office Administration
Computer Literacy
Communication
Organising skill
Discretion
Confidentiality
REFERENCES
Miss PhumezaSogoni
Mr.ZithuleleTsomo
Miss NoludweGantsho
Duty Manager
Acting Provincial Survey Coordinator
Service Desk Consultant
Galaxy Bingo Gaming and Entertainment
Statistics South Africa
Truworth Man
(W) 087-***-****
(W) 043S 707 4900
(W) 043-***-****
Contact this candidate