Professional Customer Service & Cash Handling Specialist
Resume:
Davonia
Shaw Phoenix, Az *****
*************@*****.***
*Authorized to work in the US for any Employer *
Skills
• Professional Phone Etiquette
• Great Customer Service
• Able to type 30-40 WPM
• Has great organizational skills
• Able to keep a clean working environment
• Proficient in cash handling
• Proficient in Assisting assistant caregiving
• Has strong ability to multitask
• Knows Ten key entry
• Able to adapt as needed
• Pays strong attention to detail
• Ability to record keep
• Ability to perform janitorial duties
• Ability to prepare/ provide food
Experience:
FEBURARY 2011 – DECEMBER 2011
Cook/ Jontue’s Food Truck, Milwaukee WI
• Helped prepare and cook food while following food safety guidelines
• Helped take orders, handled payments, and provided exceptional customer service
• Cleaned and sanitized the food truck, utensils, and serving areas
• Helped with inventory checks and deliveries
• Participated in event services
• Maintained food safety standards
• Managed inventory on a limited space
• Prepping ingredients like chopping vegetables, marinating meats, and preparing sauces as per recipes
• Assembled dishes quickly and accurately to meet customer orders JANURAY 2012 – SEPTEMBER 2012
Cashier/ Goodwill Talent Bridge, Milwaukee WI
• Sorting and processing donated goods
• Priced all items
• Maintained store cleanliness
• Assisting customers with purchases
• Managed inventory
• Handled cash and credit card transactions
• Contributed to a positive shopping experience
• Inspected items for quality and condition
• Handled transactions accurately and efficiently
• Sanitized, Swept, and Mopped floors and dressing rooms
• Provided Customer receipts for donations
SEPTEMBER 2012 – NOVEMBER 2014
Head Cashier / McPlyes (McDonald’s Franchise), Milwaukee WI
• Handled cash and credit card transactions accurately and efficiently
• Managed time effectively to handle long lines and balance multiple tasks
• Assisted with inventory management and reduce stock discrepancies 2
• Provided exceptional customer service and helped customers have a pleasant experience
• Supervised and trained other cashiers, overseeing cash transactions, ensuring accurate cash handling
• Reconciling cash drawers at the end of each shift
• Maintained cleanliness and organization of the cashier area DECEMBER 2014 – JULY 2015
Customer Service Agent / CapTel, Milwaukee WI
• Responsible for providing live telephone captioning for customers telephone conversations for deaf and hard of hearing communication
• Provided a high level of accuracy and speeding in typing the correct verbiage and language of the customers that are speaking
• Utilized a keyboard by typing proper corrections and other words as necessary
• Monitored technical issues on calls and reporting at appropriate staff
• Attended meetings and training sessions
AUGUST 2015 – FEBURARY 2016
Customer Service Ambassador / Impark, Milwaukee WI
• Efficiently parked and retrieved vehicles in designated parking spaces
• Assisted customers with parking inquiries and provided directions
• Provided customer brand insights for customers
• Directed vehicle traffic in parking areas
• Directed team meetings when advised per leadership to provide directed employee directions
• Managed cash intake with zero discrepancy errors
• Maintained parking lot cleanliness
• Managed parking operations
• Monitored parking lot capacity and implemented strategies to optimize space utilization MARCH 2016 – FEBURARY 2018
Front Desk Receptionist / The Fun Kids Dentist, Milwaukee WI
• Responsible for making financial plans for customers
• Professionally greeted customers upon entry
• Verified dental benefits with insurance companies
• Collected payments for customers
• Scheduled appointments / Did customer check-ins
• Sanitized seating areas / dental chairs
• Responsible for providing positive customer service
• Made outbound / received inbound calls from/to customers regarding payments dates MARCH 2018 – APRIL 2019
Caregiver / Assisting Hands, Milwaukee WI
• Assisted with daily activities such as bathing, dressing, grooming, and toileting
• Prepared meals and feeding assistance to patients
• Proven ability to build strong, trusting relationships with patience and their families, ensuring a high quality of life and personalized care
• Monitored patient(s) medications to ensure patients are healthy
• Provided emotional support and companionship to patience
• Assisted with patient transfers and ambulation
• Performed room housekeeping
• Kept records and documented patient progress
• Assisted in creating care plans based on a patient's medical needs
• Communicated with the patient's physician to update them on the patient's progress
• Ensured all patients were safe during covid outbreak MAY 2019 – OCTOBER 2020
Environmental Services - (EVS Custodial) / Fashion Angels, Milwaukee WI
• Cleaned and sanitized restrooms, office rooms, and other facilities
• Emptied trash cans and debris
• Managed cleaning inventory
• Notified managers of the need for repairs or additions to building operating system
• Maintained a clean office floor by mopping, scrubbing and vacuuming
• Cleaned entry doors/windows for clear view
• Ensured compliance with health and safety regulations in cleaning procedures
• Proven to track record of maintenance cleanliness in facility 3
JANUARY 2021 – JULY 2022
Housekeeper/ Best Western, Phoenix, Az
• Thoroughly cleaned residential spaces including bedrooms, bathrooms, kitchens, and living areas, ensuring high standards of cleanliness
• Maintained inventory of cleaning supplies and reported any storages
• Followed established cleaning protocols and safety procedures
• Effectively managed time to complete assigned tasks
• Provided excellent customer service by addressing client concerns promptly
• Dusted, vacuumed, mopped wiped down surfaces, changed linens, washed dishes and completed garbage disposal JULY 2022 – SEPTEMBER 2024
Airport Shuttle Dispatcher / Sun City Express, Phoenix, Az
• Communicated effectively with drivers, field personnel, and customers
• Handled multiple tasks at once and maintain accuracy
• Created routes for driver schedules to ensure on-time pick up/drop off for customers
• Managed driver’s schedules
• Communicated effectively under pressure in assisting customers via telephone to schedule pick up/drop off for customers
• Managed a heavy flow of paperwork while cooperating with accounting departments
• Used dispatch software
• Enforced company policy and procedures
• Maintained records of customer requests, work performed, charges, expenses, and inventory
• Tracking and monitoring vehicles using GPS
• Provided Customers with fleet pickup options and payment amounts via email
• Answer customer questions via chat/ email
• Provided Shuttle drivers with updates on traffic and routes Education
JUNE 2011
High School Diploma / Destiny High School, Milwaukee WI Additional Information:
Certifications:
CPR & First Aid / Adult / Child / Infant / Certified October 2024 – October 2026 Food Handler’s Card September 2024 – September 2027 References:
Gracie Jefferson — Fashion Angels Supervisor — (414) 875 - 0004 Tiwan Ivery — Assisting Hands Manager — (414) 397 - 6470 Shameisha Batemon — The Fun Kids Dentist Manager — (414) 808 - 5078 Shaquilla Spears — McDonald’s Manager — (414) 914 - 3077 Alexis Davis — Sun City Express Supervisor — (602) 574 - 3297 Andrew Cotton — Best Western Manager — (602) 403 - 2142
Contact this candidate