Administrative Specialist and Office Operations Leader

Jamie Jones

Administrative Assistant Office Manager Operations Support Customer Service

Professional Summary

Highly organized and detail-oriented administrative professional with experience supporting daily operations, scheduling, customer communication, records management, and office coordination in fast-paced environments. Skilled in handling administrative tasks, maintaining organized workflows, answering customer inquiries, and supporting management teams with professionalism and efficiency. Strong background in hospitality, healthcare support, customer service, and business operations. Core Qualifications

Administrative Support Calendar Management Customer Service Scheduling & Coordination Email & Phone Communication Records Management Microsoft Office Google Workspace Data Entry

Invoice & Payment Tracking Organization & Multitasking Professional Communication Operations Support Problem Solving Time Management Professional Experience

Administrative Assistant / Office Manager – Port St. Lucie Rehabilitation & Healthcare Port St. Lucie, FL

• Supported daily office operations, scheduling, and administrative workflows in a healthcare environment.

• Answered phones, responded to emails, and assisted patients, families, and staff with professionalism and efficiency.

• Maintained organized records, documentation, filing systems, and appointment coordination.

• Assisted management with administrative support tasks, customer service, and operational coordination.

• Managed data entry, communication, and multitasking in a fast-paced office setting. Operations Coordinator – Puppy Palace Port St. Lucie, FL

• Coordinated scheduling, customer communication, booking management, and daily operations for a pet care business.

• Maintained accurate customer records, invoices, payment tracking, and appointment schedules.

• Responded to client inquiries through phone, email, and text with a professional customer service approach.

• Organized daily logistics while managing multiple responsibilities efficiently. Owner & Operations Manager – Bake Me Happy Port St. Lucie, FL

• Managed scheduling, customer communication, invoicing, order management, and daily business operations.

• Maintained organized records, calendars, and production schedules to support workflow efficiency.

• Coordinated customer orders, online operations, and payment processing through Square and digital platforms.

• Provided professional client support and handled administrative correspondence daily. Executive Pastry Chef – Luxury Resorts & Private Clubs

• Oversaw high-volume operations, scheduling, inventory documentation, and administrative coordination.

• Maintained production records, ordering systems, and operational documentation with attention to detail.

• Communicated with vendors, guests, and management teams to ensure smooth daily operations.

• Demonstrated leadership, multitasking, organization, and strong customer service skills. Receptionist – Sorella Beauty Bar Port St. Lucie, FL

• Answered phones, scheduled appointments, greeted clients, and maintained front office organization.

• Assisted with customer communication, administrative tasks, and daily office operations.

• Managed appointment confirmations, customer inquiries, and client records professionally. Education

Associate-level coursework in Radiology & Healthcare Systems Experience working with medical systems, patient communication, and healthcare support environments. Additional Strengths

• Strong organizational and communication skills

• Professional attitude and reliability

• Ability to prioritize tasks and multitask efficiently

• Experienced in customer service and office coordination

• Detail-oriented with strong problem-solving abilities

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