Remote Call Center Specialist with Strong Communication

Summary

Reliable and customer focused call center representative seeking a work from home phone support role. Strong communication skills, clear speaking voice and the ability to handle high call volumes while maintaining excellent customer satisfaction. Comfortable, using call center software following scripts and resolving customer issues efficiently in a remote environment. Education

Camelot College Baton Rouge, LA

Nursing 01/2020

Dean's List and Valedictorian

Post University Baton Rouge, LA

Counseling 12/2015

4.0

Penn Foster Baton Rouge, LA

Veterinary Science 01/2007

4.5

Skills

Inbound and outbound phone support, Customer service and problem resolution, Call handling and call logging, Active listening in clear communication, Conflict resolution in de-escalation, Time management in realibility, Remote work discipline, Basic computer and internet skills

Experience

Corvette Central MI, Sawyer

Call Center Representative 03/2021 - 10/2025

Responded to a large number of calls related to product and service inquiries Waypoint Marina AR, Hot Springs Village

Property Manager 03/2016 - 11/2019

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

White Oak Plantation LA, Baton Rouge

Property Manager 04/2009 - 01/2016

Booked events, over saw inventory, training, budgets, marketing, outside sales and property maintenance and upkeep. Casino Magic MS, Biloxi

Shift Manager 04/1997 - 08/2005

Aligned departmental policies and practices with company standards to improve efficiency and customer service Sarah Senne

New Buffalo, MI 269-***-****

*************@*****.***

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